Megan Golden
lutz,Florida
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
CSR
Maximus
09.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Met customer call guidelines for service levels, handle time and productivity.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintain up-to-date knowledge of client regulations and policies
Assistant Manager
Domino's Pizza
01.2020 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Quality Representative
Nielsen
03.2013 - 07.2016
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Scored calls made by Research Interviewers using a scorecard and active listening skills to identify call trends and behaviors.
- Certified Research Interviewers when they came to the floor out of trainings.
- Report findings in calls to supervisors.
Education
Associate of Arts -
St. Petersburg College
St. Petersburg, FLSkills
- Attention to detail
- Processes and procedures
- Policy enforcement
- Verbal and written communication
- Multitasking Abilities
- Time management
- Excellent communication
- Professionalism
- Teamwork and collaboration
- Complaint handling
- Call center experience
- Active listening
Timeline
CSR
Maximus
09.2024 - Current
Assistant Manager
Domino's Pizza
01.2020 - 01.2022
Quality Representative
Nielsen
03.2013 - 07.2016
Associate of Arts -
St. Petersburg College