Megan Gorham
IL
Summary
Driven by a results-focused approach, I leveraged teamwork and critical thinking at UW Health, Northern Illinois, enhancing operational efficiency and customer satisfaction. My adeptness in computer skills and a friendly, positive attitude have consistently improved team dynamics and service delivery, showcasing a commitment to excellence and a knack for problem-solving.
Overview
8
8
years of professional experience
Work History
PSNI
UW Health, Northern Illinois
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Curbside Shopper
Meijer
11.2021 - 06.2023
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Food Service Team Member
Panda Express Restaurant
09.2016 - 03.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Distributed food during busy peak periods to drive customer satisfaction.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Learned other teammates' work tasks to train as backup.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Bachelor of Science - Nursing
Northern Illinois University
DeKalb, IL12.2024
Associate of Science -
Rock Valley College
Rockford05.2018
High School Diploma -
Belvidere North High School
Belvidere, IL05.2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Organization and Time Management
- Attention to Detail
- Critical Thinking
- Computer Skills
- Problem Resolution
- Dependable and Responsible
- Decision-Making
- Active Listening
Timeline
PSNI
UW Health, Northern Illinois
06.2023 - Current
Curbside Shopper
Meijer
11.2021 - 06.2023
Food Service Team Member
Panda Express Restaurant
09.2016 - 03.2020
Bachelor of Science - Nursing
Northern Illinois University
Associate of Science -
Rock Valley College
High School Diploma -
Belvidere North High School
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