Megan Gorham
IL
Summary
Driven by a results-focused approach, I leveraged teamwork and critical thinking at UW Health, Northern Illinois, enhancing operational efficiency and customer satisfaction. My adeptness in computer skills and a friendly, positive attitude have consistently improved team dynamics and service delivery, showcasing a commitment to excellence and a knack for problem-solving.
Overview
8
8
years of professional experience
Work History
PSNI
UW Health, Northern Illinois
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Curbside Shopper
Meijer
11.2021 - 06.2023
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Food Service Team Member
Panda Express Restaurant
09.2016 - 03.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Distributed food during busy peak periods to drive customer satisfaction.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Learned other teammates' work tasks to train as backup.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Bachelor of Science - Nursing
Northern Illinois University
DeKalb, IL12.2024
Associate of Science -
Rock Valley College
Rockford05.2018
High School Diploma -
Belvidere North High School
Belvidere, IL05.2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Organization and Time Management
- Attention to Detail
- Critical Thinking
- Computer Skills
- Problem Resolution
- Dependable and Responsible
- Decision-Making
- Active Listening
Timeline
PSNI
UW Health, Northern Illinois
06.2023 - Current
Curbside Shopper
Meijer
11.2021 - 06.2023
Food Service Team Member
Panda Express Restaurant
09.2016 - 03.2020
Bachelor of Science - Nursing
Northern Illinois University
Associate of Science -
Rock Valley College
High School Diploma -
Belvidere North High School
Similar Profiles
Monica StoneMonica Stone
Quality Resource Coordinator at UW Health Northern IllinoisQuality Resource Coordinator at UW Health Northern Illinois
Crystal MartinCrystal Martin
Patient Care Receptionist at UW Health Northern Illinois (Swedish American )Patient Care Receptionist at UW Health Northern Illinois (Swedish American )
Marissa VillaniMarissa Villani
REGISTERED NURSE, Medical-Surgical Unit at UW Health Northern IllinoisREGISTERED NURSE, Medical-Surgical Unit at UW Health Northern Illinois
Andrea MehlbaumAndrea Mehlbaum
Nurse Practitioner at UW Health Northern IllinoisNurse Practitioner at UW Health Northern Illinois
Eric GegiuEric Gegiu
Pet Sitter at Dog OwnersPet Sitter at Dog Owners