Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Gossman

Trenton

Summary

Experienced operations professional with expertise in project management, team leadership, and problem-solving. Proven ability to enhance efficiency and productivity through strategic planning and operational improvements. Demonstrated success in managing cross-functional teams and optimizing resources to meet demanding objectives. Strong communicator with a focus on customer satisfaction and effective relationship management.

Overview

19
19
years of professional experience

Work History

Directo of Operations

EnerGy Natiional Dance Competitions
Grosse Ile Township
10.2010 - Current
  • Oversaw daily operations of dance competition events, ensuring seamless execution.
  • Managed scheduling and coordination of staff and volunteers for each event.
  • Implemented process improvements to streamline competition registration and check-in.
  • Collaborated with vendors to secure quality services and supplies for events.
  • Trained team members on operational procedures and best practices for optimal performance.
  • Prioritized tasks effectively to meet service goals.
  • Assisted customers with inquiries and requests to enhance satisfaction.
  • Provided exceptional service during face-to-face and phone interactions.

Assistant Branch Manager

Charter One Bank
Trenton
07.2008 - 03.2011
  • Managed daily branch operations and ensured optimal customer service delivery.
  • Supervised staffing schedules to maintain adequate coverage and performance.
  • Trained new employees on company policies and operational procedures.
  • Maintained positive customer relationships through prompt response to inquiries.
  • Developed strategies to achieve target sales goals effectively.
  • Collaborated with team to enhance overall customer experience and satisfaction.
  • Oversaw teller duties, ensuring accuracy in cash handling and transactions.
  • Provided management with performance assessments of branch personnel.

Lead Cast Member

Disney Store
Taylor
10.2006 - 04.2009
  • Collaborated with team members to maintain store presentation and merchandising standards.
  • Assisted in inventory management by organizing stock and processing shipments effectively.
  • Trained new cast members on operational procedures and customer service expectations.
  • Supported promotional events by setting up displays and interacting with guests.
  • Ensured compliance with safety protocols to create a secure shopping environment.
  • Employed point-of-sale systems for efficient transaction processing and cash handling.
  • Oversaw inventory management processes including stocking, shipping, receiving, and returns.
  • Resolved conflicts between cast members in a professional manner while adhering to company policy.
  • Assisted with recruiting efforts by conducting interviews, reviewing resumes, and making hiring decisions.

Education

High School Diploma -

Allen East High School
Lafayette, OH
05-1994

Lima Technical College
Lima

Skills

  • Staff scheduling and event management
  • Customer service excellence
  • Vendor negotiation strategies
  • Performance assessment techniques
  • Operational procedures development
  • Conflict resolution skills
  • Inventory management practices

Timeline

Directo of Operations

EnerGy Natiional Dance Competitions
10.2010 - Current

Assistant Branch Manager

Charter One Bank
07.2008 - 03.2011

Lead Cast Member

Disney Store
10.2006 - 04.2009

High School Diploma -

Allen East High School

Lima Technical College

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