Megan Grande
Doylestown,PA
Summary
Seasoned barista with eight years of experience across various local coffee shops. Adept at crafting exceptional coffee experiences, I bring refined techniques, a passion for quality, and a commitment to unparalleled customer service. Thriving in dynamic, community-driven environments, I am eager to contribute my expertise to a team that values innovation and genuine customer connections.
Overview
7
7
years of professional experience
Work History
Supervisor / Server / Barista / Bartender
Terrain Cafe
06.2023 - Current
- Oversee daily operations, including opening procedures, staff assignments, and resolving any issues that arise during shifts.
- Collaborated with servers and bartenders to excel in customer service while promoting a positive workplace.
- Managed a high-volume section, prioritized tasks, and ensured orders were accurate and delivered promptly.
- Mix and serve beverages, adhering to recipes, safe practices, and presentation standards.
Server / Barista
Terrain Cafe
08.2021 - 06.2023
- Created a personalized dining experience for each guest by providing exceptional service and anticipating needs.
- Provided comprehensive knowledge of the menu and possible allergies in each dish.
- Worked as a team to relieve and support fellow servers during rushes.
- Assisted in training new team members, emphasizing the importance of service standards and guest satisfaction.
Barista
Pour Richard's Coffee
07.2022 - 05.2023
- Educate customers about various coffee beans, brewing methods, and flavor profiles to enhance their coffee experience.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Handle cash transactions and maintain an organized and efficient point-of-sale system.
- Prepare and assemble a variety of light café menu items such as sandwiches, salads, and pastries.
Supervisor / Baker / Barista
Malvern Buttery
02.2021 - 01.2022
- Collaborated with the chef and baristas to develop and create innovative and unique coffee and pastry pairings to attract customers and increase sales.
- Created daily and weekly SOPs to increase efficiency and cleanliness within the cafe.
- Managed inventory and brought in products from local businesses.
- Train new baristas on coffee brewing techniques and customer service skills.
Barista
Fenn's Coffee
12.2016 - 03.2020
- Cultivate strong relationships with a diverse and loyal customer base.
- Streamline and optimize workflow processes to handle a high volume of orders efficiently.
- Collaborated with cross-functional team members to align inventory levels with customer demand and business objectives
- Exhibited an aptitude for preparing a diverse array of coffee beverages, consistently meeting or surpassing quality standards to ensure customer satisfaction.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
Skills
- Team Collaboration
- Adaptability
- Organization
- POS systems
- Time management
- Customer relationship management
Timeline
Supervisor / Server / Barista / Bartender
Terrain Cafe
06.2023 - Current
Barista
Pour Richard's Coffee
07.2022 - 05.2023
Server / Barista
Terrain Cafe
08.2021 - 06.2023
Supervisor / Baker / Barista
Malvern Buttery
02.2021 - 01.2022
Barista
Fenn's Coffee
12.2016 - 03.2020
Bachelor of Science - Psychology
West Chester University of Pennsylvania
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