Megan Graves
Hanover,PA
Summary
I am a detail-oriented team player with strong organizational skills. Has the ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Lead Cleaning Tech
Polished LLC
10.2022 - Current
- Established good communication to ensure consistent quality across the development team''s output.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Built relationships with customers.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Adhered to safety protocols by enforcing proper equipment usage.
Sales Associate/Customer Service Cashier
Khols Department Store
04.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Assistant Machine Operator
Packaging Corporation Of America
11.2021 - 02.2022
- Upheld cleanliness standards in the workplace by performing routine housekeeping tasks, promoting a safe and organized work area.
- Optimized resource utilization through accurate measuring and cutting of materials based on job specifications, minimizing waste generated during the process.
- Assisted in achieving production goals by monitoring machine output and making necessary adjustments for consistent quality.
- Reduced downtime by performing regular preventative maintenance on machinery and equipment.
- Enhanced communication between shifts with detailed log entries, providing critical information for seamless handoffs between operators.
- Assisted in maintaining equipment uptime by quickly troubleshooting minor issues, enabling machines to return to full operation with minimal impact on production goals.
- Accelerated production speeds while maintaining quality standards through careful monitoring of machine parameters and settings adjustments as needed.
- Ensured product quality through thorough visual inspections, identifying any defects or discrepancies before packaging.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Replenished materials and supplies as needed to maintain production.
Fulfillment Center Associate
Amazon Warehouse
04.2021 - 11.2021
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Improved overall warehouse cleanliness through regular maintenance of workstations, conveyor belts, and storage areas.
- Streamlined fulfillment processes for increased efficiency through consistent organization of inventory and workspace.
- Demonstrated strong attention to detail when handling customer returns or exchanges, ensuring accurate processing and swift resolution of issues to maintain high levels of client satisfaction.
- Communicated proactively with team leads regarding potential bottlenecks or challenges in workflows, facilitating timely resolution of operational obstacles.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Pre-assembled containers to be easily selected by packing associates.
Deli Clerk
Hoffman's Ice Cream And Deli
08.2017 - 04.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Offered product samples to customers, generating additional sales through taste-testing.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Education
High School Diploma -
Winters Mill High School
Westminster, MD06.2018
Skills
- Workload prioritization
- Health and safety compliance
- Customer service-focused
- Goal-Oriented
- Reliable and punctual
- Excellent people skills
- Multi-tasking strength
Timeline
Lead Cleaning Tech
Polished LLC
10.2022 - Current
Sales Associate/Customer Service Cashier
Khols Department Store
04.2022 - 10.2022
Assistant Machine Operator
Packaging Corporation Of America
11.2021 - 02.2022
Fulfillment Center Associate
Amazon Warehouse
04.2021 - 11.2021
Deli Clerk
Hoffman's Ice Cream And Deli
08.2017 - 04.2021
High School Diploma -
Winters Mill High School
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