Megan Green
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am a dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in any environment. I am a very easy go person who handles every situation with a clear and level attitude. I give my all in everything I do.
Overview
6
6
years of professional experience
Work History
Quality Control Inspector
Tennessee Medical Equipment
2023.02 - Current
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Trained other workers in inspection and testing procedures.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected oxygen tanks for visual imperfections and weight to make sure they met requirements.
- I count in and out truck loads of oxygen tanks from multiple routes a day.
Assistant Manager
Oreilly Auto Parts
2021.01 - 2023.01
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Delivery Specialist
Oreilly Auto Parts
2018.01 - 2021.01
- Documented mileage, deliveries, pickups, customer issues and damages.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Kept detailed records of deliveries and money received from customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Fostered positive working relationships with regular customers.
- Maintained clean and orderly appearance while on shift.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
Education
High School Diploma -
Ripley High School
Ripley, TN05.2013
Skills
- Professional telephone demeanor
- Calm under pressure
- Customer service
- People skills
- Strong work ethic
- Tech friendly
- Initiative and self-motivation
Timeline
Quality Control Inspector
Tennessee Medical Equipment
2023.02 - Current
Assistant Manager
Oreilly Auto Parts
2021.01 - 2023.01
Delivery Specialist
Oreilly Auto Parts
2018.01 - 2021.01
High School Diploma -
Ripley High School
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