Megan Gregory
Blue Springs,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ER CLIENT SERVICE REPRESENTATIVE (PRN)
BluePearl Specialty + Emergency
05.2022 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with medical professionals to develop comprehensive care plans that resulted in improved patient outcomes.
- Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
PRACTICE MANAGER/EQUINE REHABILITATION THERAPIST
Rockin G Equine
11.2020 - Current
- Oversee the daily operations of the business, including hiring, firing, and managing of employees, marketing, bookkeeping, payroll, and advertising functions.
- Work directly with current clients and vendors while continuously seeking out and creating new relationships.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
CUSTOMER ACCOUNT COORDINATOR - ANIMAL NUTRITION
Cargill
03.2020 - Current
- Achieved high levels of customer loyalty by consistently delivering excellent service and exceeding expectations.
- Built strong relationships with clients through consistent communication and proactive problemsolving.
- Cross-trained existing employees to maximize team agility and performance.
- Lead daily team meetings.
Education
Master of Education - EQUINE EDUCATION
William Woods University
Fulton, MO2025
Bachelor of Science - BUSINESS MANAGEMENT
Penn Foster Career School
Scranton, PA2024
Associate of Applied Science - BUSINESS MANAGEMENT
Metropolitan Community College - Lee's Summit
Lee's Summit, MO12.2020
Skills
- Customer Relationship Management (CRM)
- Staff Training and Development
- Policy Implementation
- Improvement strategies
- Critical Thinking and Decision Making
Certification
- Certified Equine Rehabilitation Therapist
Timeline
ER CLIENT SERVICE REPRESENTATIVE (PRN)
BluePearl Specialty + Emergency
05.2022 - Current
PRACTICE MANAGER/EQUINE REHABILITATION THERAPIST
Rockin G Equine
11.2020 - Current
CUSTOMER ACCOUNT COORDINATOR - ANIMAL NUTRITION
Cargill
03.2020 - Current
Master of Education - EQUINE EDUCATION
William Woods University
Bachelor of Science - BUSINESS MANAGEMENT
Penn Foster Career School
Associate of Applied Science - BUSINESS MANAGEMENT
Metropolitan Community College - Lee's Summit
- Certified Equine Rehabilitation Therapist
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