Megan Griffin
Guyton,GA
Summary
Customer Support and Project Management Professional with over 8 years of experience in enhancing customer service operations and leading project initiatives. Successfully supervised a diverse team of over 12 employees, driving them to achieve key performance metrics while implementing effective employee training programs. Recognized for strong work ethic, adaptability, and exceptional communication skills, contributing to organizational success. Aiming to leverage expertise in a dynamic environment to further support strategic objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Management – Key Holder
Kirkland’s
10.2023 - Current
- Provide excellent customer service and lead a team
- Built lasting client relationships by organizing and planning sales events.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Handled customer inquiries and complaints with professionalism and patience.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Front Desk Receptionist
Podiatry Associates of Beaufort
09.2019 - 06.2022
- Provide outstanding patient care via a multiline phone system, scheduling patient visits for two physicians.
- Confirmed in-network insurance, as well as confirming deductible amounts and/or copayments.
- Collection of money after a patient visit.
- Confirming next-day appointments and preparing the office continue to function without issues.
- Making sure all patient information is currently placed in the charting database, and physicians receive the correct documentation, scanned and filed into the patient chart.
- Completing all in-house billing and coding information for individual intakes within the office.
Assistant Manager
Kate Spade
02.2017 - 08.2019
- Provide high-quality customer service while maintaining an energetic, professional, and supportive atmosphere.
- Forecasting and communicating daily and weekly goals during management meetings to all team members.
- Strong focus on key performance indicators throughout the day and coaching the team around hourly reads.
- Provide on-the-job training for individual employee development and growth, while communicating management goals and expectations as a team.
- Prioritizing weekly operations duties while planning the week according to the goals and needs of the store.
Onboarding and Marketing Coordinator
Onsite Medical, LLC
06.2016 - 02.2017
- Onboarding and marketing for a lab-based company featuring customer relations, insurance verification, pre-certification submissions for insurance clearing, and organization projects.
- Interaction with multiple medical sites daily for training and submission of medical specimens, and data entry of paper charts into an updated EHR system.
Patient Service Representative
Hilton Head Primary Care
05.2015 - 06.2016
- Responsible for greeting and checking in new and existing patients
- Performing responsibilities including scheduling, preparation of patient charts into EMR, and daily maintenance of database accuracy
Education
Bachelor’s degree - Business Administration, Healthcare Management
Western Governors University
Salt Lake City, UT12-2026
Certification - Medical Coding and Billing
Careerstep
Guyton, GA08.2024
Certification - Medical Receptionist/Transcriptionist
Careerstep
Bluffton, SC08.2011
Associate’s degree - General Education
Forsyth Technical Community College
Winston Salem, NC06-2009
High School Diploma -
North Davidson High School
Lexington, NC06.2007
Skills
- Customer Service and Support
- Microsoft Suite
- Scheduling
- Administrative duties
- Insurances Claims
- Data Entry
- Customer Experience
- Employee Training
- Medical Coding
Certification
CPC-A (Apprenticeship removal pending)
Languages
English
Professional
Affiliations
- AAPC member
- Interior Design
- Reading
References
References available upon request.
Timeline
Management – Key Holder
Kirkland’s
10.2023 - Current
Front Desk Receptionist
Podiatry Associates of Beaufort
09.2019 - 06.2022
Assistant Manager
Kate Spade
02.2017 - 08.2019
Onboarding and Marketing Coordinator
Onsite Medical, LLC
06.2016 - 02.2017
Patient Service Representative
Hilton Head Primary Care
05.2015 - 06.2016
Bachelor’s degree - Business Administration, Healthcare Management
Western Governors University
Certification - Medical Coding and Billing
Careerstep
Certification - Medical Receptionist/Transcriptionist
Careerstep
Associate’s degree - General Education
Forsyth Technical Community College
High School Diploma -
North Davidson High School
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