Megan Griggs
Ellijay,GA
Summary
Dynamic Front Desk Administrator at The Raising Wellness Center, recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Proven ability in managing multi-line phone systems and optimizing scheduling, resulting in improved office efficiency and client retention. Strong communicator with a focus on relationship development and conflict resolution.
Developed skills in fast-paced, customer-focused environment, including exceptional communication and multitasking abilities. Demonstrates keen ability to manage diverse responsibilities and maintain positive client experience. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
3
3
years of professional experience
Work History
Front Desk Administrator
The Raisig Wellness Center
02.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
- Increased overall productivity by efficiently managing schedules and appointments for multiple executives.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Facilitated interdepartmental communication by acting as point of contact between different teams which helped streamline workflow.
- Maintained personnel records and updated internal databases to support document management.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
Team Lead
Whitepath Fabtech
11.2022 - 10.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Education
No Degree - Medical Assisting Dipolma
Chattahoochee Technical College
Jasper, GA06-2027
GED -
Chattahoochee Technical College
Marietta, GA04-2024
Skills
- Word processing
- Problem-solving skills
- Customer service focus
- Hospitality services
- Cash handling
- Time management expertise
- Exceptional communication
- Customer service management
- File organization
- Administrative skills
- Reception area maintenance
- Scheduling coordination
- File management
- Conflict management
- Document management
- POS system operation
- Effective planning
- Basic accounting
- Visitor assistance
- Guest check-in and check-out
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Recordkeeping and file management
- Team collaboration
- Verbal and written communication
- Decision-making
- Office administration
- Client communication
- Employee supervision
- Data entry
- Personable and approachable
- Conflict resolution
- Relationship development
- Goal setting
- Task delegation
- Scheduling
- Documentation and reporting
- Continuous improvement
- Administrative support
- Mail handling
- Workflow optimization
- Filing system organization
- Data confidentiality
- Schedule coordination
- Process improvement
- Deadline adherence
- Document control
- Multi-line phone systems
- Listening skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Administrator
The Raisig Wellness Center
02.2025 - Current
Team Lead
Whitepath Fabtech
11.2022 - 10.2024
No Degree - Medical Assisting Dipolma
Chattahoochee Technical College
GED -
Chattahoochee Technical College
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