Megan Groth
Atlanta,GA
Summary
Versatile and dynamic, with a proven track record at Steinhilbers, I excel in enhancing guest relations and upselling strategies, significantly contributing to business growth. Skilled in food safety compliance and fostering team development, my approach has consistently elevated dining experiences, ensuring high standards of service and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Restaurant Captain
Steinhilbers
04.2021 - 10.2024
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Greeted guests, answered questions about menu selections and offered drink pairings.
Dental Assistant
Leisure Dental
11.2019 - 04.2020
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Server
Frankies
11.2010 - 08.2015
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Sonoma Wine Bar and Bistro
08.2007 - 06.2010
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Dental Assisting
E.C.P.I.
Virginia Beach, VA01-2016
Associate of Applied Science - Graphic Design
Tidewater Community College/Visual Arts Center
Portsmouth, VA06-2003
Skills
- Food safety compliance
- Cash handling expertise
- Team training and development
- Guest relations
- Order accuracy
- Beverage service
- Upselling strategies
- Tableside service
- Drink preparation
- Fine-dining expertise
- Wine pairing
- POS systems master
- Menu design
- Health department regulations
Timeline
Restaurant Captain
Steinhilbers
04.2021 - 10.2024
Dental Assistant
Leisure Dental
11.2019 - 04.2020
Server
Frankies
11.2010 - 08.2015
Server
Sonoma Wine Bar and Bistro
08.2007 - 06.2010
Associate of Science - Dental Assisting
E.C.P.I.
Associate of Applied Science - Graphic Design
Tidewater Community College/Visual Arts Center
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