Megan Grove
Cincinnati,OH
Summary
Dynamic Client Relationship Consultant at US Bank National Association with a proven track record in customer relationship management and problem-solving. Expert in enhancing client satisfaction through tailored financial solutions and effective communication. Skilled in team leadership, driving sales growth, and optimizing operational efficiency to exceed branch goals. 15+ years of customer service experience.
Overview
15
15
years of professional experience
Work History
Client Relationship Consultant
US Bank National Association
10.2022 - Current
- Deliver exceptional customer service by assisting clients with daily banking transactions including deposits, withdrawals, and account inquiries.
- Promote and open banking products such as credit cards, certificates of deposit (CDs), and savings accounts to meet customer financial needs.
- Built strong relationships with clients to understand their goals and provide tailored financial solutions, contributing to customer retention and satisfaction.
- Educate customers on digital banking tools and services to enhance their banking experience and improve operational efficiency.
- Collaborate with team members to meet branch sales goals and ensure compliance with banking regulations and procedures.
- Act as a trusted advisor, resolving client concerns promptly and professionally to maintain long-term business relationships.
Retail Store Manager
Five Below
07.2018 - 10.2022
- Oversaw daily store operations, ensuring optimal customer service and efficient inventory management.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Monitored financial performance, analyzing sales reports to identify trends and areas for improvement.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Retail Store Manager
Yankee Candle
04.2011 - 07.2018
- Developed and implemented promotional strategies to increase foot traffic and drive sales growth.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty through personalized service efforts.
- Optimized store displays and appearance via strategic merchandising.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
No Degree - Medical Billing And Coding
Fortis College
Centerville01-2009
High School Diploma -
Wayne High School
Huber Heights01-2005
Skills
- Notary Public
- Problem-solving
- Attention to detail
- Team leadership & development
- Customer relationship management
- Time management
- Staff management
- Active listening
- Excellent communication
Timeline
Client Relationship Consultant
US Bank National Association
10.2022 - Current
Retail Store Manager
Five Below
07.2018 - 10.2022
Retail Store Manager
Yankee Candle
04.2011 - 07.2018
No Degree - Medical Billing And Coding
Fortis College
High School Diploma -
Wayne High School
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