Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
17
17
years of professional experience
Work History
Waitress
Jamesons Pub
08.2022 - Current
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Trained new waitstaff on proper food handling, customer service and safety procedures.
Child Caregiver
Alanna Dros
09.2021 - 06.2023
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Taught child to organize toys, wash hands, and share by leading by example.
Prepared healthy foods and beverages for child based on optimal dietary guidelines and individual restrictions.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Created and implemented diverse educational strategies to boost development.
Provided emotional support and guidance to child during difficult times.
Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Encouraged children to develop healthy social and emotional skills.
Worked with child to develop good cognitive, physical and language skills.
Utilized positive reinforcement techniques to encourage good behavior.
Liaised with parents and guardians to discuss child progress.
Monitored child's activities to verify safety and wellbeing.
Maintained effective schedule balance between rest periods, active play, and instruction.
Senior Caregiver
Private Client
07.2016 - 01.2018
Offered companionship and kindness to elderly patients.
Maintained clean, safe, and well-organized patient environment.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Provided safe mobility support to help patients move around personal and public spaces.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Assisted patients with bathing, grooming, dressing, and oral hygiene.
Waitress
Rolly's Pizzeria
04.2013 - 06.2015
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Bussed and reset tables to keep dining room and work areas clean.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Waitress
Mike's Pizzeria Italian Restaurant
01.2007 - 07.2013
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.