Summary
Overview
Work History
Skills
Qualificationsandtraining
Timeline
Generic

Megan Guzman

Yukon,OK

Summary

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

11
11
years of professional experience

Work History

Office Manager

Surge Equipment
Oklahoma City, , OK
06.2024 - Current
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Maintained confidential records relating to personnel matters.
  • Ensured compliance with applicable laws regarding employment practices.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed office supplies inventory and placed orders when necessary.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Administrative Assistant II

Department of Transportation
Edmond, OK
09.2019 - Current
  • Manage 36 Purchase Orders each year
  • Enter and pay 100+ Claims, invoices and utilities monthly in Oracle
  • Pay monthly utilities for several ODOT sites
  • Order materials for crew and vendors
  • Averaging 100+ calls weekly (incoming and outgoing)
  • Handling complaints and resolving issues in the very busy OKC Metro area
  • Warehouse orders and warehouse audits
  • Complete Comdata receipt audits
  • Enter crew time, equipment and production into Agile weekly
  • Build Excel spreadsheets for multiple contracted vendors with multiple pay lines
  • Enter 100+ invoices into Agile monthly
  • Receive and send out multiple invoices to several inspectors in a timely manner
  • Run snow and ice control for Oklahoma and Canadian counties
  • Work with contractors and aid in managing contracts
  • Monthly nonfuel audits
  • Monthly truck reports
  • And many other duties at the District 4 Annex
  • Create, streamline, and improve department documents increasing workflow and keeping up with changing office dynamics via Microsoft Word and Excel
  • Manage and maintain a fiscal year budget of $15.6 million dollars

Administrative Assistant II

Department of Corrections
Oklahoma City, OK
08.2018 - 09.2019
  • Create, streamline, and improve department documents increasing workflow and keeping up with changing office dynamics via Microsoft Word and Excel
  • Anticipate the needs of the parole officers and upper management
  • Review and maintain confidential records pertaining to an offender's case
  • Receive telephone calls, email messages, correspondence, and face-to-face interactions with offenders providing assistance and screening each case for priority attention
  • Keep track of office events using Microsoft Outlook for calendar management
  • Receive communications and sorts incoming correspondence, making sure mail arrives to the correct personnel/departments while cataloging court records like subpoenas to ensure staff do not miss court appearances
  • Maintain a flexible attitude in order to meet unforeseen challenges
  • Transport correspondence to the court, prison, and other DOC buildings located throughout the Oklahoma City area
  • Assigns projects to staff as needed; develops and places in operation special procedures
  • Initiates correspondence requiring knowledge of agency or program procedures and policies
  • Interprets and advises internal and external customers on departmental or program rules, regulations, and laws
  • Prepares invoices and payments of claims, requisitions, purchase orders and other fiscal duties
  • Represents agency, supervising official, or program area at meetings, conferences, or civic organizations
  • Enters and retrieves information using Personal Computer or other data processing equipment and receives and reviews coded and uncoded source documents; reviews data and makes routine corrections

Administrative Technician III

Department of Corrections
Oklahoma City, OK
08.2018 - 05.2019
  • Trainer for new Administrative Technicians
  • Receive all incoming phone calls to the Department of Corrections Probation and Parole office and transfer them appropriately and or resolve any questions or problems myself, within my scope
  • Sorts files, mail and offender records to the proper place (intake, records or directly to the officers/supervisors)
  • Creates reports, documents and records using various Microsoft Office applications
  • Maintains all documentation necessary for daily function (written reports for offenders, sign in sheets for all of the staff and the offenders)
  • Delivers and receives mail to and from various correctional facilities

General Manager

Déjà vu LLC
Oklahoma City, OK
09.2016 - 08.2018
  • Creating and sending daily, weekly and monthly sales reports that included the sales goals for the week/month and the progress towards those goals (profitability)
  • In charge of hiring, firing and payroll
  • Develop the work schedule for all employees while taking into consideration their individual needs (balancing time off for students, family, etc.)
  • Handle any and all customer service questions, issues and provide conflict resolution
  • Maintain inventory (order supplies and equipment)
  • Handle all incoming and outgoing invoices

Administrative Technician III

Department of Corrections (DOC)
Oklahoma City, OK
11.2015 - 03.2017
  • Receive and process newly released inmates
  • Receive all incoming phone calls to the DOC intake office
  • Put together new inmate packets and file them appropriately based on their sentencing
  • Assist with customer service within my scope to resolve and questions or concerns

Insurance Coordinator

The Key
Oklahoma City, OK
08.2014 - 08.2015
  • Receive and process newly released inmates
  • Receive all incoming phone calls to the DOC intake office
  • Put together new inmate packets and file them appropriately based on their sentencing

Skills

  • Billing
  • Office administration
  • Mail handling
  • Office management
  • Payroll processing
  • Document management
  • Organizational skills
  • Database administration
  • Customer service
  • Accounts Payable knowledge
  • Accounts receivable experience

Qualificationsandtraining

  • Able to motivate myself as well as a team to meet goals and objectives (able to lead or follow)
  • Able to follow directions and instructions with little or no supervision
  • Can type at over 60 words per minute

Timeline

Office Manager

Surge Equipment
06.2024 - Current

Administrative Assistant II

Department of Transportation
09.2019 - Current

Administrative Assistant II

Department of Corrections
08.2018 - 09.2019

Administrative Technician III

Department of Corrections
08.2018 - 05.2019

General Manager

Déjà vu LLC
09.2016 - 08.2018

Administrative Technician III

Department of Corrections (DOC)
11.2015 - 03.2017

Insurance Coordinator

The Key
08.2014 - 08.2015

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