Megan Hale
San Marcos
Summary
High-energy Store Manager bringing extensive experience in retail service settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong focus on customer satisfaction
Overview
16
16
years of professional experience
Work History
Store Sales Specialist
REI
03.2024 - Current
- Seasonal Employee
- Assist customers with questions about products, memberships, and including special tickets sales.
- Maintain visual standards with store management, merchandising, and including special ticket sales.
- Developed strong client relationships through consistent communication and attentive service.
- Outdoor enthusiast with extensive knowledge in camping, backpacking, and hiking.
Store Manager
QuikTrip
11.2007 - 11.2023
- Leading/training store employees; providing performance evaluations and guidance to achieving goals and moving up with the company
- Product purchasing which includes working with outside vendors.
- In charge of all financial aspects of the store and required to explain all profit and loss
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised guests at front counter, answering questions regarding products.
Skills
- Accurate Cash Handling
- Order Management
- Inventory Management
- Employee Motivation
- Time Management
- Maximizing Profitability
- Customer Service
- Product and Service Sales
- Retail Merchandise Quality Standards
- Product Merchandising
- Culture Development
- Work Planning and Prioritization
- Budgeting and Cost Control
- Cash Management
- Customer Relations
- Outstanding Communication Skills
Timeline
Store Sales Specialist
REI
03.2024 - Current
Store Manager
QuikTrip
11.2007 - 11.2023