Megan Hale

- Orchestrated EP!Casso's strategic operations, ensuring alignment with core policies.
- Tailored dynamic activity programs promoting holistic enrichment.
- Maintained strict adherence to regulatory standards, including Rule 50 and DHS Rules 115-120.
- Championed collaborative art classes, nurturing creativity and teamwork.
- Oversaw art inventory with precision, managing comprehensive records.
- Developed local business alliances, enhancing sales and market footprint.
- Elevated EP!Casso's profile through active participation in community events and fairs.
- Streamlined administrative processes, optimizing organizational effectiveness.
- Advocated for policy reforms in response to regulatory shifts, upholding industry best practices.
- Fostered a vibrant work culture, emphasizing team motivation and well-being.
- Ensured clear, professional stakeholder communication.
- Directed project oversight, ensuring fiscal and quality compliance.
- Aligned duties with the agency's ethos, championing individual choice and policy conformity.
- Pursued continuous professional growth via training and educational opportunities.
- Guided artwork curation for public exhibition.
- Crafted engaging press releases for art events.
- Boosted event visibility through targeted social media strategies.
- Analyzed and integrated visual arts trends into practice.

• Registered new patients with the Department of Public Health Medical Cannabis Patient Program
• Documented patient interactions and information using the dispensary's computerized tracking database
• Greeted customers and helped determine their wants and needs
• Organized front office.

• Improved and updated residents, staff, and state binders to comply with State and Health Department codes, which aided the facility in passing state inspections
• Modified previous documentation guidelines
• The new guidelines simplified document management, significantly increasing staff compliance and reducing medication errors
• Closely collaborated with all nursing, kitchen, housekeeping, and managerial staff to encourage dialogue between departments and ensure proper resident care
• Helped with marketing, directly leading to increased inquiries and resident move-in applications
• Managed financial records for 50 residential apartments, collected and followed up on rent, worked with health insurance companies, and completed monthly expense reports and petty cash distribution.

• Created a Medicare therapy tracking system using Microsoft Excel to ensure policies were closely followed, increasing reimbursement for provided services
• Maintained records of patient care, condition, progress, or problems to report and discuss observations with the supervisor or case manager
• Consistently accepted new responsibilities and remained very accommodating to others' needs
• Assisted with human resource duties by maintaining up-to-date employee files, filling out new hire paperwork, and sending it to the correct people
• Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification, and provider signature
• Created and followed up on physician documentation daily to quickly provide patients with needed home health services.

• Trained staff in operating procedures and department regulations
• Helped interdepartmental communication to provide customer support effectively
• Professionally managed difficult or emergency calls and escalations and resolved case issues
• Developed great client relationships and earned a reputation for exceeding service standards and goals
• Effectively managed a high volume of inbound and outbound customer calls
• Met all customer call guidelines, including service levels, handling time, and productivity.