Megan Haley
Daingerfield,TX
Summary
Results-driven Digital Banking Officer with a proven track record at Guaranty Bank & Trust, enhancing customer satisfaction through effective conflict resolution and operational compliance. Skilled in fraud detection and team leadership, I successfully streamlined processes, leading to improved efficiency and a significant boost in service quality.
Overview
17
17
years of professional experience
Work History
Digital Banking Officer, Operations Officer
Guaranty Bank & Trust
Mount Pleasant, TX
06.2022 - Current
- Determined whether members were eligible for new services.
- Monitored account activity for suspicious or unauthorized transactions.
- Resolved customer complaints in a timely manner.
- Participated in training programs designed to improve job performance skills.
- Coordinated with other departments within the bank to meet customer needs.
- Evaluated member's creditworthiness for new services.
- Evaluated employee performance and provided feedback on areas needing improvement.
- Processed general ledger tickets for expenses and fee income.
- Conducted periodic audits to ensure that proper procedures were followed in handling customer funds.
- Attended seminars and workshops to stay abreast of industry trends.
- Supplied executive-level administrative support to upper management by reviewing employee performance, implementing policies within various departments and developing budgets.
- Recruited, trained, and supervised staff members within the department.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Supervised preparation of documents, financial models and presentations.
- Facilitated mergers and acquisitions by generating necessary capital.
- Conducted performance evaluations, documented outcomes and made recommendations.
- Coordinated with legal counsel to ensure all banking transactions complied with local and national laws.
- Led a team of bank staff, providing training and performance evaluations to enhance service quality.
- Addressed and resolved customer complaints, leading to a marked improvement in customer satisfaction scores.
- Facilitated the integration of new technology, streamlining operations and improving efficiency.
- Prepared detailed reports on branch performance for senior management, highlighting areas for improvement.
- Developed and maintained project documentation for clarity and consistency.
- Assisted in training new staff on operational procedures and tools.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
Deposit Operations Specialist
Guaranty Bank & Trust
Mount Pleasant, Texas
06.2013 - 06.2022
- Processed foreign items and returned mail efficiently.
- Managed account maintenance requests, ensuring compliance with bank policy.
- Handled levies, bankruptcy, and garnishment requests accurately.
- Oversaw all debit card functions, including PIN reorders and new card issuance.
- Maintained customer confidentiality while adhering to regulatory requirements.
- Reported discrepancies promptly and assisted in their resolution.
- Provided backup support to deposit operations specialists as needed.
- Contacted customers immediately to resolve issues before escalation.
- Assisted in training new staff on banking policies and procedures.
- Reviewed account statements for discrepancies and ensured accuracy in records.
- Developed relationships with clients to provide personalized banking solutions.
- Implemented best practices for risk management within daily operations.
- Assisted in the development of new banking products and services for clients.
- Analyzed customer financial needs and recommended appropriate banking products.
- Monitored account activity for suspicious or unauthorized transactions.
- Resolved customer complaints in a timely manner.
Clerk/Rural Carrier
Us Postal Service
Daingerfield, TX
06.2008 - 06.2013
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes with accuracy and efficiency.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Upsold services like insurance and tracking.
- Distributed mail on foot to residences and businesses, delivering to customers.
Education
High School Diploma -
Daingerfield High School
Mount Pleasant, TX06.2013
Skills
- Bookkeeping and data entry
- Operational compliance and auditing
- Negotiation and conflict resolution
- Risk management and advisory
- Check processing adjustments
- Debit card dispute resolution
- Time management and multitasking
- Problem-solving and resolution strategies
- Effective communication skills
- Microsoft Office proficiency
- Sales and marketing strategies
- Customer relationship management
- Fraud detection and prevention
- Team leadership and development
- Cross-department coordination and collaboration
- Research and analysis skills
Timeline
Digital Banking Officer, Operations Officer
Guaranty Bank & Trust
06.2022 - Current
Deposit Operations Specialist
Guaranty Bank & Trust
06.2013 - 06.2022
Clerk/Rural Carrier
Us Postal Service
06.2008 - 06.2013
High School Diploma -
Daingerfield High School