Summary
Overview
Work History
Education
Skills
Licensed Associate Counselor
Timeline
Generic

Megan Hall

Mesa,AZ

Summary

I am a dedicated & professional intake specialist that employs empathy and patience to connect with the clients that I serve. I have an excellent eye for detail and I possess excellent assessment & diagnostic skills. I have extensive knowledge of DSM 5 diagnostic criteria and differential diagnosis. I strive to provide the best possible care and support to each and every client I meet, in order to connect them with the appropriate resources and support.

Overview

15
15
years of professional experience

Work History

Intake Specialist

Gila River Healthcare
10.2012 - 01.2024
  • Assessed individuals for chronic mental health and behavioral treatment needs by securing information from clients, guardians, referral sources and historical records to accurately assess client’s needs.
  • Followed up with clients to ensure that all of the necessary documentation was collected and processed promptly.
  • Managed appointment scheduling utilizing electronic health records/software (NextGen PM).

Outpatient Counselor

Marc Center Of Mesa
09.2012 - 10.2012
  • Improved client outcomes by developing and implementing individualized treatment plans for outpatient counseling sessions.
  • Enhanced client engagement through the utilization of various therapeutic techniques tailored to individual needs.
  • Collaborated with multidisciplinary teams to ensure comprehensive care and support for clients.
  • Completed intake assessments to enroll clients in counseling and/or psychiatric services
  • Completed SMI determination paperwork when indicated.

RBHA Case Manager

Gila River Healthcare
03.2010 - 09.2011
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of electronic charting systems (Claimtrak).
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Mobile Crisis Intervention Specialist

Empact-SPC
02.2009 - 03.2010
  • Provided emotional support to clients in need of a mobile crisis team after being dispatched by staff at the Maricopa Crisis Line.
  • Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
  • Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
  • Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
  • Used skills such as active listening and collaborative problem-solving.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Created safety plans to lower risk of suicide and/or homicide and documented risk to each client and context of concerns.
  • Counseled and helped to stabilize consumers and caregivers in crisis situations, and if stabilization in the community was not possible, transported clients to a higher level of care.
  • Petitioned clients that were a danger to themselves or others (or clients that were persistently & acutely disabled/psychotic).

Education

Master of Arts - Marriage And Family Therapy

University of Louisiana At Monroe
Monroe, LA
12.2006

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
05.2004

Skills

  • Records Maintenance
  • Critical Thinking Skills
  • Crisis Intervention
  • Compassionate Communication
  • Active Listening
  • Cross-cultural Sensitivity
  • Knowledge of Medical Terminology
  • Computer Proficiency
  • Multitasking Abilities
  • Customer Service
  • Professionalism
  • Confidentiality Maintenance
  • Effective Communication
  • Attention to Detail
  • Problem Solving
  • Interpersonal Skills
  • Critical Thinking
  • Empathy and Compassion
  • Adaptability and Flexibility
  • Appointment Scheduling/Patient Scheduling
  • Client Needs Assessments
  • CPR/AED
  • Issue Reporting
  • Intake/Comprehensive Assessment

Licensed Associate Counselor

LAC-13065

Timeline

Intake Specialist

Gila River Healthcare
10.2012 - 01.2024

Outpatient Counselor

Marc Center Of Mesa
09.2012 - 10.2012

RBHA Case Manager

Gila River Healthcare
03.2010 - 09.2011

Mobile Crisis Intervention Specialist

Empact-SPC
02.2009 - 03.2010

Master of Arts - Marriage And Family Therapy

University of Louisiana At Monroe

Bachelor of Arts - Psychology

Arizona State University

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Megan Hall