Megan Halversen
Sandy,UT
Summary
Proven leader in wellness and customer service, I excel at Core 7 Fitness by creating inclusive, engaging fitness programs, enhancing mental and physical well-being.
As a Massage Therapist, I boost client retention through exceptional hospitality and therapeutic services. Skilled in program planning and interpersonal communications, I consistently exceed expectations, fostering strong relationships and community reputation.
I am a knowledgeable and dedicated customer service professional with extensive experience in the Pet Care/ Hospitality industry. I am a caring and compassionate caregiver with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction, specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Group Fitness Instructor
Core 7 Fitness
06.2019 - Current
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
- Led weekly classes for up to forty individuals with consistent participation and positive feedback.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
Dog Boarding Business Owner/Operator
Self Employed Services
09.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Monitored guest feedback closely, implementing changes as needed to continually improve the quality of each client’s stay.
- Enhanced guest satisfaction by providing personalized customer service and addressing individual needs.
- Managed daily operations, ensuring a clean and comfortable environment for guests to enjoy.
- Cultivated a reputation for exceptional hospitality in the local community by consistently exceeding expectations of both first-time visitors and loyal returning guests alike.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Licensed Massage Therapist
Self-employeed
08.2001 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Developed and maintained client relationships, leading to high rate of repeat business through exceptional service and follow-up.
Education
Massage Therapy
Utah College of Massage Therapy
Salt Lake City, UT08.2001
GED -
Alta High School
Sandy, UT05.2000
Skills
- Class coordination
- Group Instruction
- Anatomy knowledge
- Equipment Setup
- Program Planning
- Engaging personality
- Motivation Techniques
- Customer Engagement
- Social Media Promotion
- Cleaning and sanitation
- Choreography Design
- Certified in CPR/AED
- Dependable and Punctual
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Verbal and written communication
- Safety Procedures
- Emergency Procedures
- Leadership Qualities
- Cultural Awareness
- Interpersonal communications
- Issue Resolution
- Conflict Mediation
- Food and beverage preparation
- Attention to Detail
- Multitasking Abilities
- Decision-Making
- Time Management
- Creative Thinking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
Community Service and Involvement
LGBTQ community involvement
Singer/Dancer/Entertainer
Mother to 4 amazing children
Foster mom for local pets that need new homes
Timeline
Group Fitness Instructor
Core 7 Fitness
06.2019 - Current
Dog Boarding Business Owner/Operator
Self Employed Services
09.2018 - Current
Licensed Massage Therapist
Self-employeed
08.2001 - Current
Massage Therapy
Utah College of Massage Therapy
GED -
Alta High School
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