Megan Hamilton
Columbia,South Carolina
Summary
Enthusiastic and customer-focused professional with a solid background in serving, customer service, and alcohol handling. Possessing 3 years of experience in the hospitality industry, with a proven track record of delivering exceptional service and exceeding guest expectations. Skilled in efficiently managing high-volume environments while maintaining a positive attitude and upholding industry standards for safety and compliance. Adept at building rapport with diverse clientele and providing personalized experiences to ensure customer satisfaction. Seeking to leverage expertise in serving and alcohol handling to contribute to the success of a reputable establishment.
Overview
5
5
years of professional experience
Work History
Communications Intern
PalmettoPride
Columbia, SC
09.2023 - Current
- Developed and implemented a comprehensive communications plan to increase brand awareness.
- Created and edited content for website, newsletters, press releases, social media posts, and other marketing materials.
- Assisted with the planning and execution of public relations campaigns.
- Provided support in organizing events such as cleanups, contests, and meetings.
Communications Intern
Keep America Beautiful
Columbia, SC
04.2023 - 08.2024
- Created and edited content for website and newsletters for over 50+ affiliates nationwide.
- Conferred with other managers to identify trends or key group interests or concerns.
- Developed plans or materials to communicate organizational activities beneficial to the environment.
- Posted and updated content on company's website and social media outlets.
- Wrote press releases or other media communications to promote clients.
Server
Twin Peaks Restaurants
Columbia, SC
03.2023 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sales Associate
Hibbett Sports
Columbia, SC
05.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing, and styling.
- Built relationships with customers to encourage repeat business.
- Tracked sales performance metrics to identify trends in the marketplace.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
Social Media Marketer/Retail Sales Associate
Nao Leigh Boutique
Rock Hill, South Carolina
09.2019 - 10.2020
- Created and maintained a social media strategy to increase brand awareness, engagement, and website traffic.
- Developed content calendars for various social media platforms including Facebook and Instagram.
- Analyzed competitor activity across multiple channels to identify opportunities for improvement.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments, and issuing receipts.
- Greeted customers upon entering the store and assisted.
Education
Bachelor of Arts - Public Relations
University of South Carolina - Columbia
Columbia, SC05-2025
Skills
- Interpersonal and written communication
- Project Support
- Microsoft Office proficiency
- Editing and proofreading
- Community Engagement
- Content Creation
- Digital Communications
- Relationship Building
Timeline
Communications Intern
PalmettoPride
09.2023 - Current
Communications Intern
Keep America Beautiful
04.2023 - 08.2024
Server
Twin Peaks Restaurants
03.2023 - 08.2023
Sales Associate
Hibbett Sports
05.2022 - 04.2023
Social Media Marketer/Retail Sales Associate
Nao Leigh Boutique
09.2019 - 10.2020
Bachelor of Arts - Public Relations
University of South Carolina - Columbia