Megan Hamilton
Butner,NC
Summary
Results-driven professional with a strong work ethic, demonstrated at Altec Industries, where I enhanced production efficiency through meticulous assembly and inspections. Skilled in problem-solving and critical thinking, I consistently resolved conflicts and improved customer satisfaction in management roles, fostering a productive and engaged team environment.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Assembler
Altec Industries
02.2023 - Current
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Customer Service Representative
1800-PAC-Rat
03.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Watkins Tobacco
03.2016 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Prices Mini Mart
10.2013 - 04.2016
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Bassett High School
Bassett, VA06.2009
Skills
- Assembly and production
- Problem-solving
- Attention to detail
- Repetitive work
- Accuracy
- Critical thinking
Timeline
Assembler
Altec Industries
02.2023 - Current
Customer Service Representative
1800-PAC-Rat
03.2020 - 02.2023
Manager
Watkins Tobacco
03.2016 - 03.2020
Manager
Prices Mini Mart
10.2013 - 04.2016
High School Diploma -
Bassett High School
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