Megan Harbert
Garden Grove
Summary
Dynamic Front Office Supervisor at Dr. Jamie Lee D.D.S. with proven expertise in staff management and scheduling. Adept at enhancing patient experiences through effective communication and multitasking. Committed to continuous improvement, I successfully trained staff and optimized operations, ensuring seamless service delivery in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Front Office Supervisor
Dr. Jamie Lee D.D.S.
12.2024 - 03.2025
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Dentrix ascend
Case Manager
The Arbor Dental Group
05.2023 - 10.2024
- Conducted initial patient assessments to determine eligibility for services.
- Developed personalized care plans in collaboration with dental professionals and patients.
- Coordinated communication between patients, providers, and insurance companies for effective service delivery.
- Monitored patient progress and adjusted care plans as needed to ensure optimal outcomes.
- Educated patients on treatment options and procedures to enhance understanding and compliance.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Eaglesoft
- Dental intel
Scheduling Coordinator
Dr. Gregory Guichet D.D.S.
03.2022 - 11.2022
- Coordinated patient appointments, optimizing schedules for efficiency and minimizing wait times.
- Managed daily operations of scheduling software, ensuring accurate and timely appointment entries.
- Assisted in maintaining patient records, enhancing data accuracy and accessibility for dental staff.
- Communicated effectively with patients regarding appointments, procedures, and essential pre-visit instructions.
- Collaborated with dental team to streamline scheduling processes, improving overall patient flow.
- Developed training materials for new staff on scheduling protocols and system usage.
- Ensured compliance with healthcare regulations while managing sensitive patient information during scheduling tasks.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Dentrix
Front Office
Dr. Terence A. KIlker DDS.
05.2011 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Eaglesoft
- Supervised front desk staff, providing training and mentorship to enhance performance and teamwork.
- Managed front office operations, ensuring seamless guest experiences and high service standards.
Education
GED -
Sunny Hills Highschool
Fullerton Ca Skills
- Issue handling
- Staff management
- Shift scheduling
- Suggestive selling
- Multitasking proficiency
- Front desk operations
- Reservations assistance
- Staff training and development
- Oral and writing communication
- Data entry
- Scheduling and calendar management
- Complaint handling
- Skilled in software
- Staff supervision
- Emergency procedures
- Administrative tasks
- Account reconciliation
- Customer service
- Effective multitasking
- Administrative skills
- Payroll and budgeting
Timeline
Front Office Supervisor
Dr. Jamie Lee D.D.S.
12.2024 - 03.2025
Case Manager
The Arbor Dental Group
05.2023 - 10.2024
Scheduling Coordinator
Dr. Gregory Guichet D.D.S.
03.2022 - 11.2022
Front Office
Dr. Terence A. KIlker DDS.
05.2011 - 07.2020
GED -
Sunny Hills Highschool
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