Hi, I’m
Megan Hardin Wimberly
Lovington,NM
Summary
Strategic and customer-focused Customer Service Specialist with a proven track record of delivering exceptional service and resolving inquiries efficiently. Proficient in utilizing various software platforms such as CRM systems and ticketing software to manage customer interactions and ensure timely resolution. Adept at leveraging technology to enhance customer experiences, resulting in a 25% increase in customer satisfaction ratings.
Overview
10
years of professional experience
Work History
Great Plains Veterinary Clinic and Hospital
Veterinary Assistant
07.2018 - Current
Job overview
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
Ole Jax
Customer Service Specialist
05.2016 - 07.2018
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Dominos Pizza Inc.
Assistant Manager
05.2014 - 06.2016
Job overview
- Led daily operations, streamlining processes which resulted in a 15% improvement in overall efficiency and a 20% reduction in operational costs.
- Harnessed complex management software such as SAP, Oracle, and Microsoft Dynamics to optimize inventory control, payroll management, and customer relationship management, achieving a 98% accuracy rate.
- Analyzed financial statements and managed budgets, resulting in a 10% increase in profit margins througn cost saviny miraties and revenue enhancement strategies.
- Formulated and implemented comprehensive training and development programs, leading to a 50% reduction in emplovee turnover and a more skilled worktorce.
Education
Muscle Therapy Center, Hobbs, NM
Massage Therapy from Massage Therapy
05.2022
Lovington High School, Lovington, NM
High School Diploma
05.2014
Skills
- Customer Service
- Data Entry
- Telephone skills
- Organization skills
- Scheduling appointments
- Zendesk
- Salesforce
- Computer literacy
- Workflow optimization
- Java script
- Medical terminology
- Fast typing 60 wpm
- Quality assurance
- POS systems
- Project management
- Clerical support
- Account management
- Vender relations
- Microsoft office suites
- Fraud detection/prevention
- Search engine optimization
- Helpdesk software
- Data analysis tools
- Call center operations
- Technical troubleshooing
- Data analysis
- Quickbooks
- Epic
Timeline
Veterinary Assistant
Great Plains Veterinary Clinic and Hospital
07.2018 - Current
Customer Service Specialist
Ole Jax
05.2016 - 07.2018
Assistant Manager
Dominos Pizza Inc.
05.2014 - 06.2016
Muscle Therapy Center
Massage Therapy from Massage Therapy
Lovington High School
High School Diploma
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