Megan Harkness
Pocatello
Summary
Skilled and ready to excel in a leadership role with focus on results-driven performance. Proven ability to foster team collaboration to achieve organizational goals. Known for my ability to adapt in meeting changing demands while maintaining high standards. Diligent with my proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Raise The Bottom
07.2024 - Current
- Coordinated communication between patients and medical staff to enhance care experience.
- Maintained accurate electronic patient records while remaining HIPPA compliant.
- Managed patient intake process effectively by making sure the patients are educated about policies, procedures and other relevant information about the clinic.
Medication Management Assistant
Center Counseling
08.2023 - 05.2024
- Coordinated scheduling for patient appointments and facilitated communication between patients and the doctor, improving response times and patient satisfaction.
- Managed incoming and outgoing patient records.
- Assisted in developing client intake procedures, and was the point of contact for other partnering facilities.
HR Assistant
Rockwell Care Services
02.2020 - 08.2022
- Coordinated recruitment processes, including scheduling interviews and communicating with candidates.
- Maintained employee records and ensured compliance with HR policies and regulations.
- Assisted in onboarding new hires, facilitating training sessions and orientation programs.
Education
Associate of Arts - Human Services/Substance Abuse Services
Community College of Vermont
Wilder12-2027
Skills
- Data entry
- Conflict resolution
- Quality assurance
- Appointment scheduling
- Payment processing
- Team collaboration
- Verbal and written communication
- Workflow management
- Customer service expert
- Tracking and documentation
- Training materials development
- Staff education and training
- Problem-solving abilities
Timeline
Customer Support Specialist
Raise The Bottom
07.2024 - Current
Medication Management Assistant
Center Counseling
08.2023 - 05.2024
HR Assistant
Rockwell Care Services
02.2020 - 08.2022
Associate of Arts - Human Services/Substance Abuse Services
Community College of Vermont