Summary
Overview
Work History
Education
Skills
Timeline
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Megan Harrell

Winterhaven,FLORIDA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

CSR

Circle K
Winter Haven, FL
08.2022 - 11.2023
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Provided customer service support to customers over the phone and by email.
  • Participated in team meetings or training sessions when necessary.
  • Processed orders, forms, applications, and requests.
  • Adhered to company's established protocols for handling confidential data.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding needs and addressed concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Ensured compliance with applicable laws and regulations for provision of services.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Developed strategies to improve quality of customer service delivery.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted available products and services to customers during service, account management and order calls.

CSR

EZ Way Drive Thru
Winter Haven, FL
02.2022 - 07.2022
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Provided customer service support to customers over the phone and by email.
  • Participated in team meetings or training sessions when necessary.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Processed orders, forms, applications, and requests.
  • Adhered to company's established protocols for handling confidential data.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding needs and addressed concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved customer service wait times to mitigate complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Painter

Superior Drywall & Paint
Haines City, FL
10.2021 - 01.2022
  • Applied paint with brushes, rollers, spray guns, or other equipment.
  • Cleaned up job sites after completion of projects.
  • Used power and hand tools safely and effectively.
  • Used ladders and scaffolds to reach high walls and ceilings.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Cleaned and smoothed surfaces prior to painting.
  • Prepared surfaces by washing, scraping, sanding, and patching holes.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.
  • Wore protective clothing such as masks, respirators and gloves.
  • Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
  • Applied primers and sealers to prepare new surfaces for painting.
  • Performed minor repairs, such as caulking windowsills, before painting them.
  • Repaired cracks in drywall prior to painting or wallpapering rooms.
  • Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Protected furniture from dust generated during the preparation of walls.
  • Spread undercoats and finish materials using rollers and spray equipment.
  • Chose correct brushes and materials for jobs and purchased from vendors.
  • Selected appropriate paint colors based on customer preferences.
  • Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
  • Filled cracks, holes or joints using caulking guns or putty knives.
  • Smoothed surfaces using sandpaper, scrapers or sanding machines.
  • Removed pictures, door knobs or electric switch covers prior to painting.

Education

High School Diploma -

New Beginnings High School
Winter Haven, FL
06-2022

Skills

  • In-Store Support
  • Payment Processing
  • High-Energy Attitude
  • Customer Service
  • Retail Sales Customer Service
  • Product Sales
  • Problem-Solving Abilities
  • Credit Card Payment Processing
  • Service Upselling
  • Customer Relations
  • Quality Control
  • Surface Preparation
  • Color Matching
  • Finishing Techniques
  • Quality Assurance
  • Creative Thinking
  • Safety Understanding
  • Excellent Communication
  • Team Player
  • Computer Literate
  • Dependable
  • Fixtures Removal
  • Painting Equipment Operation
  • Problem-Solving
  • Time Management
  • Power and Hand Tools
  • Wall and Surface Repair
  • Drywall Installation
  • Caulking and Crack Filling
  • Strong Work Ethic
  • Safety Awareness
  • Attention to Detail
  • Indoor and Outdoor Painting

Timeline

CSR

Circle K
08.2022 - 11.2023

CSR

EZ Way Drive Thru
02.2022 - 07.2022

Painter

Superior Drywall & Paint
10.2021 - 01.2022

High School Diploma -

New Beginnings High School

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Megan Harrell