Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Megan Harris

Chesapeake,VA

Summary

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Senior Health Options
Chesapeake, VA
01.2025 - Current
  • Compiled data from various sources into organized reports for review by management team
  • Answered questions from customers regarding products and services offered by the company
  • Coordinated catering services for various functions, including sales trainings and department meetings
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Updated contact lists regularly when changes occur in employee status or contact information
  • Handled incoming calls and directed callers to appropriate department or employee
  • Entered data into spreadsheets using Microsoft Excel or other similar programs
  • Handled confidential documents in an organized fashion according to established protocol
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars
  • Scheduled appointments between clients and customers and internal staff members

Transportation Specialist

Lyft
Virginia Beach, VA
11.2024 - Current
  • Achieved consistently high customer scores due to exceptional service
  • Ensured vehicle cleanliness and performed regular maintenance checks
  • Demonstrated ability to handle emergency situations calmly and effectively
  • Monitored traffic conditions and applied defensive strategies to avoid accidents
  • Adhered to traffic laws and regulations to prevent accidents
  • Demonstrated professional conduct with clients to deliver outstanding customer service

Manager

Why Weight Trim Clinic
Virginia Beach, VA
07.2024 - Current
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
  • Ensured compliance with industry regulations and company policies
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Completed day-to-day duties accurately and efficiently
  • Managed inventory and supplies to ensure materials were available when needed
  • Identified needs of customers promptly and efficiently
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Developed and implemented strategic plans to achieve company objectives

Salon Owner/Stylist

Salon Seventeen
Fishers , IN
08.2010 - 07.2024
  • Strengthened tracking of information by creating systems for organizing appointments, records and reports
  • Promoted services and products
  • Analyzed financial statements regularly to identify areas where costs can be reduced or profits increased
  • Implemented an online booking system that allows clients to book appointments 24 and 7 without having to call the salon directly
  • Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations
  • Ensured all stylists have valid state licenses or certifications as required by law
  • Understood operations of each service area, helped during busy times and stayed current with work processes
  • Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones
  • Scheduled staff shifts for maximum efficiency while ensuring adequate coverage for peak times
  • Inspected work areas and operating equipment and confirmed cleanliness and maintenance
  • Established relationships with local businesses to create partnerships that would benefit both parties
  • Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele
  • Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards
  • Ordered beauty products and beauty equipment and maintained inventory
  • Monitored industry trends so that services offered remain up-to-date and relevant
  • Assisted with training new hires on basic job responsibilities such as greeting customers properly or using specific techniques when performing treatments
  • Oversaw the daily activities of the salon including resolving customer complaints in a timely manner
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services
  • Hired and trained beauticians
  • Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices
  • Maintained updated knowledge through continuing education and advanced training
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
  • Backed up reception desk by answering phones, scheduling appointments and processing payments
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services

Education

Cosmetology License - Cosmetology

Hair Design School
Louisville, KY
08-2005

Skills

  • Excellent Customer service
  • Appointment scheduling
  • Calendar management
  • Communication skills
  • Team collaboration
  • Time management
  • Problem solving
  • Attention to detail
  • Relationship building

Certification

  • Aveda Haircutting Coach
  • Cosmetology License

References

References available upon request.

Timeline

Administrative Assistant

Senior Health Options
01.2025 - Current

Transportation Specialist

Lyft
11.2024 - Current

Manager

Why Weight Trim Clinic
07.2024 - Current

Salon Owner/Stylist

Salon Seventeen
08.2010 - 07.2024

Cosmetology License - Cosmetology

Hair Design School

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Megan Harris