Megan Harris
Providence,UT
Summary
Skilled in resolving complex member complaints and fraud investigations, with strong analytical and documentation skills. Proven ability to draft detailed case files and collaborate with legal entities. Committed to excellence in compliance and process improvement.
Overview
13
13
years of professional experience
Work History
Prosecution Specialist
State of Utah
Providence, Utah
05.2024 - Current
- Investigated and resolved identity theft and employment fraud cases, ensuring compliance with legal standards.
- Drafted and managed case files, collaborating with legal entities to support investigations.
- Conducted fact-finding interviews and rendered legal determinations for claims resolution.
- Managed customer service inquiries, providing guidance, and strategic support to junior staff.
- Developed training materials and procedures to improve compliance and operational efficiency.
Adjudicator
State of Utah
Providence, Utah
05.2023 - 05.2024
- Rendered legal determinations on eligibility under the Utah Employment Security Act.
- Conducted fact-finding interviews and prepared written determinations of claims and disputes.
- Explained complex procedures and legal policy to members and employers, ensuring informed resolution.
- Served as a key resource on appeals and policy compliance.
General Clerk
Internal Revenue Service
Ogden, UT
02.2023 - 05.2023
- Reviewed and processed sensitive financial documents; identified fraudulent filings.
- Maintained case records and ensured document accuracy for federal compliance purposes.
- Created clear correspondence to assist in follow-up investigations and appeals.
Unemployment Technician
State of Alaska
Anchorage, AK
03.2021 - 09.2022
- Resolved claimant concerns related to benefits eligibility and appeals.
- Applied both state and federal laws in determining benefit resolutions.
- Maintained detailed, confidential case files and documentation.
- Proposed and implemented a team-wide organizational improvement strategy.
Assistant Director
Campfire Alaska
Anchorage, AK
11.2020 - 03.2021
- Created training materials for new employees on company policies and procedures.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Evaluated existing systems and processes in order to recommend improvements.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Conducted training sessions on new processes or products for internal staff members.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Ensured compliance with safety regulations among all personnel.
Assistant Manager
Aldi
Memphis, TN
04.2018 - 03.2020
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
DHS Program Assistant
State of Arkansas
Jonesboro, AR
09.2012 - 04.2018
- Ensured compliance with organizational policies and procedures while administering programs.
- Created informational materials about programs and services available to the public.
- Monitored progress on project timelines associated with each program activity or initiative.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Provided technical assistance to program participants by responding to inquiries via phone or email.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Coordinated logistics for activities and events.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Produced well-written, comprehensive reports and documents.
- Scheduled and coordinated meetings and travel arrangements for staff.
Education
Bachelor of Science - Business Administration
University of The People
12-2025
Associate of Science - Accounting
Eastern Gateway Community College
06-2022
Associate of Applied Science - Criminal Justice
Vatterott College
12-2010
Skills
- Case investigation
- Fraud detection
- Policy interpretation
- Claims resolution
- Research
- Evidence processing
- Court testimony
- Continuous improvement
- Report development
- Due diligence
- Conflict resolution
- Organizational skills
- Impartial judgment
- Problem-solving aptitude
- Professional ethics
- Case preparation
- Interpersonal skills
- Critical thinking
- Professionalism
- Listening skills
- Analytical thinking
- Goal setting
- Documentation and recordkeeping
- Attention to detail
- Multitasking Abilities
- Decision-making
- Adaptability and flexibility
- Customer service and satisfaction
- Microsoft Office expertise
- Cost reduction
- Time management
- Team motivation
- Verbal and written communication
Timeline
Prosecution Specialist
State of Utah
05.2024 - Current
Adjudicator
State of Utah
05.2023 - 05.2024
General Clerk
Internal Revenue Service
02.2023 - 05.2023
Unemployment Technician
State of Alaska
03.2021 - 09.2022
Assistant Director
Campfire Alaska
11.2020 - 03.2021
Assistant Manager
Aldi
04.2018 - 03.2020
DHS Program Assistant
State of Arkansas
09.2012 - 04.2018
Bachelor of Science - Business Administration
University of The People
Associate of Science - Accounting
Eastern Gateway Community College
Associate of Applied Science - Criminal Justice
Vatterott College
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