Megan Harvey

Meet exceptions for quality and production standards for personal repair work goals.
Communicate with stores and guests about needs and desires for custom and repair.
Train apprentices and lower level jewelers.

Restore stock, findings, and tools to working order.

Set up proper filling systems, record keeping, and work flow solutions.

Encourage a more positive workplace culture while transitioning between management.

Help mentor and train new manager on best practices, procedures, and efficiency standards set by the company.

Plan and direct day-to-day operations of the DSC.
Manage the continuous work flow for low turn around time standards.
Hire, train, set goals, and motivate employees for best career development and guest experience.

Provide training district wide through Teams on multiple repair subjects.
Maximize efficiency within the DSC through communication, problem solving, and delegation.

Plan and run Repair Clinics at local Kay's locations.
Maintain positive store relationships through weekly meetings and daily phone calls.
Follow and instruct on proper practices and procedures like for 5 step QC to ensure quality.
KPI tracking, payroll, stock orders, inventory, scrap shipments, hazardous waste pick-ups, Airgas orders, maintenance calls, general record keeping, and maintaining filling systems.

Apprentice:

Learn, adapt, and implement a multitude of policies and procedures.

Communicate with stores to provide excellent customer service. Maintain high standards in quality control.

Provide engraving training and proper calibration district wide.

Provide stores with engraving plaques to showcase the tool's capability to boost sales.

Maintain records and filling systems.

Data entry.
C Jeweler, B Jeweler, A Jeweler:
Meet exceptions for quality and production standards for personal repair work goals.

Plan and run Repair Clinics at local Kay's locations.

Communicate with stores and guests about needs and desires for custom and repair.

Order stock and maintain records for inventory use.
Train apprentices and lower level jewelers.

Data entry for new system used for cataloging customers and repairs.
Jewelry sales.
Laser welding necklaces and earring repairs.
Test and weigh gold/silver for purchase by Lanes Jeweler's.

Stone removal.