Megan Harvey
St. John's,FL
Overview
5
5
years of professional experience
Work History
Managed Service Operations Analyst
Fidelity National Information Services, FIS
06.2024 - Current
- Implemented process improvements based on feedback from internal stakeholders and customers, leading to a more streamlined customer experience.
- Maintained compliance with industry standards and regulations through regular audits and reviews of existing protocols.
- Applied industry expertise and skills to thoroughly investigate and successfully resolve complex issues
- Developed comprehensive reports for senior management, highlighting key achievements and opportunities for growth within the service operations department.
- Streamlined service operations by implementing efficient processes and procedures, resulting in improved customer satisfaction.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Assistant Studio Manager & Coach
Basecamp Fitness
05.2023 - Current
- Coordinated daily studio operations, including scheduling, staff management/oversight and customer service
- Advising ownership and management on best practices
- Organized and maintained client databases for accurate communication information
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions
- Developed and implemented strategies to increase studio visibility and reach more clients
- Supervised studio staff for timely, accurate and high-quality task completion
- Facilitated communication between clients, staff and vendors for smooth project processes
- Kept accurate budgets with all expenses tracked and accounted for
- Implemented marketing strategies to promote the studio to potential clients
- Operated Google Suite and Microsoft Suite Software to prepare reports and key performance indicators.
Lead Sales Associate/Studio Manager
Body20
04.2021 - 05.2023
- Trained, coached and mentored new sales associates for maximum performance
- Provided exceptional customer service to foster client loyalty and satisfaction
- Monitored sales team performance and provided constructive feedback
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
- Implemented new policies and procedures to improve overall employee performance
- Fostered a positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance
- Preparing and developing staff performance reports and briefs for corporate team
- Managed resources and budgets in relation to personnel onboarding
- Set up business-to-business relationships to promote local businesses.
Server & Caregiver
Harbor Chase of Mandarin
12.2019 - 02.2021
- Provided safe mobility support to help patients move around personal and public spaces
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures
- Recognized and reported abnormalities or changes in patients' health status to the case manager
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
- Determined specific needs and provided the most appropriate level of services for patient well-being
- Helped clients with daily living needs to maintain self-esteem and general wellness
- Assisted patients with self-administered medications.
Education
Bachelor of Arts - International Affairs- Public Administration
Florida State University
Tallahassee, FL12.2022
Associate in Art -
St John's River State College
Saint Augustine, FL12.2020
General Education Diploma -
Creekside High School
Jacksonville, FL05.2019
Skills
- Incident Management
- Workflow Optimization
- Escalation management
- Problem-Solving
- Attention to Detail
Business Analysis
- Analytical Thinking
- Teamwork and Collaboration
- Detailed report writing
- Research abilities
- Due diligence
Volunteer Experience
- Cochlear Americas, Volunteer, 2011, Assisting & advocating for families and others in the lengthy Cochlear Implant process.
- Hearing Health for Africa, Volunteer, 2020, 2022, 2023, Medical Mission trip to assist in the Operating Room for Cochlear Implant Surgeries and to share personal story of success to destigmatize Cochlear Implant Usage in Africa.
Timeline
Managed Service Operations Analyst
Fidelity National Information Services, FIS
06.2024 - Current
Assistant Studio Manager & Coach
Basecamp Fitness
05.2023 - Current
Lead Sales Associate/Studio Manager
Body20
04.2021 - 05.2023
Server & Caregiver
Harbor Chase of Mandarin
12.2019 - 02.2021
Associate in Art -
St John's River State College
Bachelor of Arts - International Affairs- Public Administration
Florida State University
General Education Diploma -
Creekside High School
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