Megan Hawkins
Millersville,MD
Summary
Hardworking employee enthusiastic about learning the transportation dispatch field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated to provide prompt, friendly and professional service at all times.
Overview
18
18
years of professional experience
Work History
Assistant Administrator for Purchasing
The Coastal Companies/ Sysco
09.2021 - 03.2024
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
- Developed strong professional relationships with clients and vendors by providing exceptional customer service and timely responses to inquiries.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Manager
Edible Arrangements
11.2008 - 09.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed inventory control, cash control and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed new store location from ground up by hiring and training efficient team.
Front of House Manager
CSG Services
03.2012 - 01.2013
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Resolved guests complaints while maintaining positive customer environment.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
Records Management Assistant
Klebanow & Associates
09.2006 - 05.2008
- Reviewed charts and flagged incomplete or inaccurate information.
- Sorted materials and filed according to guidelines.
- Interacted and communicated easily with department personnel and public.
- Received and processed medical records requests.
- Input data into computer programs and filing systems.
- Audited records for accuracy.
- Prepared mailings of information and documentation.
- Created new physical and computer-based files.
Education
Associate of Arts - Restaurant And Culinary Management
Howard Community College
Columbia, MDSkills
- Strategic Planning
- Operations Oversight
- File Maintenance
- Safety Monitoring
- Administrative Support
- Customer Service
- Verbal and written communication
- Operations management
- Teamwork
Timeline
Assistant Administrator for Purchasing
The Coastal Companies/ Sysco
09.2021 - 03.2024
Front of House Manager
CSG Services
03.2012 - 01.2013
Manager
Edible Arrangements
11.2008 - 09.2021
Records Management Assistant
Klebanow & Associates
09.2006 - 05.2008
Associate of Arts - Restaurant And Culinary Management
Howard Community College
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