Megan Heath-McLane

Manage portfolio of $3.1 million

Drive expansions and renewals by strategizing and coordinating internal efforts with Sales and Product Management teams

Identify and develop customer-centric success plans to reduce churn by setting and monitoring customer goals and metrics

Conduct Quarterly Business Reviews

Serve as Subject-Matter Expert for product partnerships

Generate internal training support and methodology documents

Demonstrate leadership and collaboration skills through Gainsight CRM Rollout
and commitment to customer success

Conduct training and mentor team members to promote productivity, accuracy

Collaborated with teachers, administrators and district-level personnel to direct the academic needs of students including targeted student learning goals, differentiated and personalized learning experiences
Developed and implemented Texas Essential Knowledge and Skills (TEKS) based and technology-driven lessons to diversify and personalize student instruction
Assessed and monitored student performance within the GT population
Led and facilitated the Technology Leadership Team at the campus level
Designed and delivered Professional Technology Development for teachers, staff, and Administration

• Collaborated with cross-functional teams to implement technology services for school districts and federal government agencies.
• Led implementation of Learning Management Systems (LMS) and digital learning software.
• Interfaced with Sales teams and customers to pre-assess client readiness, problem solve and create up-sell Services delivery opportunities.
• Produced high-quality Implementation Methodology documents, spreadsheets and presentations for internal and customer-facing needs.

• Assisted revamp of Implementation processes, resulting in dramatic improvements in efficiency, quality, and productivity.
• Initiated and refined customer relationships.
• Developed and executed Professional Development content for internal matrix teams and clients.
• Created and presented authentic learning experiences for Professional Services conference and via online courses for over 250 personnel.
• Supported rostering process in order to streamline implementation of digital resources for school districts.

• Implemented Learning Management System (LMS), digital curriculum, and Web 2.0 tools.
• Effectively executed best training practices and adult learning principles in planning and creation of instructional materials.
• Designed and managed successful training programs to meet department and school needs.
• Collaborated with teachers and administration to maintain optimum levels of communication to effectively and efficiently complete projects.
• Spearheaded and co-taught Technology curriculum for grades K-12.
• Executed 1:1 Mobile Learning teacher initiative.
• Co-authored Comal ISD Technology blog.
• Resolved computer hardware and software issues.

• Developed learning objectives for each subject area to quantify learning and set benchmarks.
• Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
• Implemented classroom management improvements to enhance class morale and engagement.
• Collaborated with administrators on classroom policies, management strategies and discipline.
• Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses and in-service trainings.
• Communicated with and built positive relationships with parents to involve families in educational process.