Megan Hebert
Lakeside,CA
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
4
4
years of professional experience
Work History
Host
Cheesecake Factory Inc
05.2020 - 01.2024
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Streamlined check-in process by utilizing digital reservation platforms, reducing wait times and improving guest experience.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Diego Valley East Charter
El Cajon, CA06.2022
Skills
- POS Software
- Adaptable to change
- Hospitality service expertise
- Kitchen staff coordination
- Food safety understanding
- Reservations
- Guest Relations
- Customer Service
- Greeting guests
- Seating arrangements
- Team Player
- Guest Engagement
- Wait List Management
- Active Listening and Communication
Tattoo Apprenticeship
I worked as an apprentice for a tattoo ink shop located in Pacific Beach, San Diego. I worked here for 2 years as a side job/hustle. I loved creating long-lasting, positive relationships with customers. I wanted their experience to be memorable when they visited our shop. Some other skills I gained while working at this shop was: learning how to properly sanitize and maintain a clean workspace, how to follow instructions and execute them professionally, and I learned how to display an open minded approach when new opportunities came my way.
Timeline
Host
Cheesecake Factory Inc
05.2020 - 01.2024
High School Diploma -
Diego Valley East Charter
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