Megan Heckel
Brookfield ,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Alumni Experience Coordinator
Charlie Health
05.2022 - Current
- Promote superior experience by addressing customer concerns within 24 hours, demonstrating empathy, and resolving problems swiftly.
- Use data-driven KPI approach to review key results and strategize improvement plans.
- Plan and oversee 100 monthly program activities and special events.
- Administer database and maintained complete 3000 alumni records.
- Produce and distribute daily marketing emails and weekly newsletters.
- Train and supervise 10-15 group facilitators for Alumni programs.
Associate Director
University of Chicago Booth School of Business
06.2021 - 05.2022
- Assisted senior leadership in managing all aspects of wellness and programming operations.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Established wellness team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive programmatic excellence for audiences 10 - 1200+.
- Facilitate individualized coaching for 40+ individuals using adult learning principles
- Guided and supported faculty and staff in development of new programs.
- Cultivated engaged MBA Candidates with successful wellness programs.
- Skilled at working independently and collaboratively in team environment.
Operations Coordinator (Assistant Director)
Higher Ground Education
09.2020 - 06.2021
- Provided direction and guidance to Americas, EMEA, and APAC internal teams in order to achieve targets.
- Implemented technology troubleshooting and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with corporate operational managers to evaluate needs and optimize operational plans.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assist with day-to-day operations of 100 person virtual team at varied levels.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Supervised and trained six employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions for Assistant Head of School FTE.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Training Coordinator & Gender Discrimination Policy Specialist
University of Chicago Office of the Provost
07.2018 - 10.2020
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Developed and executed strategies to improve training program performance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Verified training program compliance with applicable Federal, State and City of Chicago laws and regulations.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Planned and conducted 100+ staff trainings with emphasis on sexual misconduct using virtual, in-person and blended learning approaches.
- Implemented high-quality training program delivery to 16,000+ employees.
- Provided coaching and mentoring to internal constituents reporting misconduct.
Residence Director
DePaul University Department of Residential Education
12.2012 - 07.2018
- Led professional and paraprofessional weekly staff meetings and trainings to stay informed on policies and procedures.
- Enforced rules and regulations to maintain order and safety.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Supervised and mentored paraprofessional staff to promote safety and wellbeing.
- Established consistent relationships with constituents to maintain professional boundaries.
- Provided referral services and connected clients with resources to facilitate access to support and meet individual needs.
- Conducted timely evaluation of client progress to update post-conflict and post-disaster goals aligned with campus expectations.
- Provided crisis management and intervention during emergency situations.
- Responded to client inquiries and concerns, offering support and guidance.
- Solved grievances and complaints in 48 hours or less.
- Led recruitment, selection and evaluation of 57 paraprofessional staff.
Education
Master of Education - Counseling
DePaul University
Chicago, IL06.2015
Bachelor of Arts - Technical Writing, Sociology
University of Wisconsin - Stevens Point
Stevens Point, WI05.2011
Skills
Blackboard
Desire2Learn
Discord
Five9
Greenhouse
Google Suite
iSight Case Management
Maxient Case Management
Microsoft Suite
Salesforce
Slack
Smartcare
Workday
Zoom (meeting & webinar)
Certification
WellCoaches Board Coaching Certificate
Board Certified Coaching Federation, Board Certified Coach Licensure
FEMA, Community Emergency Preparedness
Chicago Center for Conflict Resolution, Informal Mediation
Corepower Yoga, RYT 200 Hours
Timeline
Alumni Experience Coordinator
Charlie Health
05.2022 - Current
Associate Director
University of Chicago Booth School of Business
06.2021 - 05.2022
Operations Coordinator (Assistant Director)
Higher Ground Education
09.2020 - 06.2021
Training Coordinator & Gender Discrimination Policy Specialist
University of Chicago Office of the Provost
07.2018 - 10.2020
Residence Director
DePaul University Department of Residential Education
12.2012 - 07.2018
Master of Education - Counseling
DePaul University
Bachelor of Arts - Technical Writing, Sociology
University of Wisconsin - Stevens Point