Megan Helm

• Entered title and vehicle information into database.
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Communicated with customers to resolve common title issues.
• Prepared tax and title documents to submit legal transfer work to DMV.
• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Received and processed paperwork for titles, new license plates, and renewals.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Kept up-to-date with state and federal regulations to prevent errors and fraud.
• Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.

Took care of my newborn and my other children

• Communicated with customers to resolve common title issues.
• Prepared tax and title documents to submit legal transfer work to DMV.
• Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
• Contacted [State] Motor Vehicle Department to determine status of pending titles.
• Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
• Calculated and remitted state sales tax, service, and other charges.
• Provided prompt resolutions to customer inquiries or concerns, contributing to an improved reputation for excellent service.
• Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
• Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
• Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
• Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
• Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
• Developed strong professional relationships with customers, fostering trust and loyalty to the business.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
• Informed customers by mail or telephone of additional steps needed to obtain licenses.

• Stored security alarm codes and keys and made routine code changes.
• Performed category maintenance by rotating products according to company product rotation policy.
• Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
• Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
• Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
• Assisted store cashiers during peak sales times.
• Oversaw regular store cleaning of shelves, backrooms and racks.
• Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
• Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
• Rearranged racks and shelving based on seasonal planograms.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Communicated with customers to resolve common title issues.
• Prepared tax and title documents to submit legal transfer work to DMV.
• Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
• Contacted [State] Motor Vehicle Department to determine status of pending titles.
• Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
• Calculated and remitted state sales tax, service, and other charges.
• Organized and prepared tax and title documents to transfer ownership of property.
• Provided prompt resolutions to customer inquiries or concerns, contributing to an improved reputation for excellent service.
• Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
• Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
• Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
• Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
• Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
• Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
• Developed strong professional relationships with customers, fostering trust and loyalty to the business.
• Maintained accurate records, ensuring timely and error-free processing of all transactions.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.