Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Helms

Killeen,Texas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Cook

Cullman Regional Hospital
08.2023 - 12.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Adjusted recipes based on ingredient availability or customer request.

Cashier

Cullman Regional Hospital
08.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Teaher

Temple Baptist Preschool
12.2021 - 05.2023
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted and supervised [6-10] children through entire school day.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Monitored classroom to verify safe and secure environment.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Incorporated music, art and literature into curriculum.
  • Assessed student progress and provided feedback on educational development.

Cook

Cullman Regional Hospital
07.2018 - 03.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Addressed and resolved customer complaints to increase trust and satisfaction.

Crew Manager

KFC
12.2017 - 07.2019
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Education

Certification - Phlebotomy

Wallace State Community College - Hanceville
Hanceville, AL
11.2017

High School Diploma -

Fairview High School
05.2017

CNA Certification - Health Sciences

Career Teach School
Cullman, AL
04.2017

Skills

  • Hospitality and Service Industry Background
  • Hospitality Service Expertise
  • New Hire Training
  • Teamwork abilities
  • Stress management
  • Time management
  • Conflict resolution
  • Contamination Prevention
  • Customer Service
  • Food Presentation
  • Surface Cleaning
  • Cooking
  • Food Handling

Timeline

Cook

Cullman Regional Hospital
08.2023 - 12.2023

Cashier

Cullman Regional Hospital
08.2023 - 12.2023

Teaher

Temple Baptist Preschool
12.2021 - 05.2023

Cook

Cullman Regional Hospital
07.2018 - 03.2021

Crew Manager

KFC
12.2017 - 07.2019

Certification - Phlebotomy

Wallace State Community College - Hanceville

High School Diploma -

Fairview High School

CNA Certification - Health Sciences

Career Teach School

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