MEGAN HENDERSON
New York
Summary
Accomplish Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
Work History
Admitting Representative
NYU Langone Medical Center
08.2014 - Current
- Registers patients accurately, completely, and thoroughly
- Documents notes in Auth Certs in Epic
- Managed approximately 30 incoming calls, emails, and faxes
- Resolves insurance related problems
- Determines method of payment, conducts and completes conversations about payment with patients a processes payment transaction, secure and with appropriate receipts, data entry, logs, and records of amounts collected or reasons for not collecting
- Understands and performs ethically and effectively within established policies, in compliance with mandated standards for the Medical Center
- Verify Insurance
- Keeps Patient Access functions within the Medical Center; including advance directive and patient rights, financial assistance, Medicare, HIPPA, Joint commission, and state and local laws
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed debtor payments and updated accounts to reflect new balance.
- Delivered guidance on financial regulations and requirements.
Supervisor
NY METS Citi Field
06.2013 - 09.2013
- Managed baseball stadium kitchen facilities directing and supervising a staff of 30 plus employees
- Maximized sales by costing items and replenishing stocks appropriately and Handling all financial transactions
- Reduced maximum cost by 33%
Lead Sales
Charles Tyrwhitt
04.2012 - 04.2013
- Hired and trained all sales staff for new store location
- Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Verified that all merchandising standards were maintained on a daily basis and facilitated monthly and quarterly physical inventory counts
Branding Manager
Ann Taylor INC
04.2008 - 04.2012
- Managed front-end operations to ensure friendly and efficient transaction at checkout and completed weekly schedules according to payroll policies
- Developed sales team to accomplish stores business objective through recruitment, selection, coaching, engagement, retention, and motivation
- Drove achievements of stores quantifiable performances such as Netsales, ROV, conversion, UPT, DPT, payroll, inventory shortage, operational assessments, and credit card
Education
A.A - Business Administration
Borough of Manhattan Community College
05.2029
Skills
- Registration and scheduling
- HIPAA compliance
- Admissions processing
- Insurance verification
- Verifying eligibility
- Calm and effective under pressure
- Medical terminology
- Billing and insurance processes
- Verifying insurance
- Data verification
Timeline
Admitting Representative
NYU Langone Medical Center
08.2014 - Current
Supervisor
NY METS Citi Field
06.2013 - 09.2013
Lead Sales
Charles Tyrwhitt
04.2012 - 04.2013
Branding Manager
Ann Taylor INC
04.2008 - 04.2012
A.A - Business Administration
Borough of Manhattan Community College
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