Megan Henderson
Upper Marlboro,MD
Summary
Experienced and results-driven professional with nearly 20 years at Prince George’s Community College, demonstrating a proven ability to manage complex operations, lead cross-functional teams, and deliver exceptional events. Known for excelling under pressure, effectively prioritizing competing demands, and driving projects from planning through execution. A flexible and focused team player with deep expertise in event coordination, administrative operations, and aquatic safety management. Recognized for a strong work ethic, meticulous attention to detail, and a commitment to excellence in service and outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Event Management Coordinator
Prince George's Community College
Largo, MD
03.2022 - Current
- Manage communications with clients, supporting departments, attendees, sponsors, vendors, and all key stakeholders throughout all stages of event planning and execution.
- Conduct thorough site visits and walkthroughs to ensure readiness and logistical alignment ahead of each event.
- Ensure full compliance with safety regulations, risk protocols, and institutional guidelines during events.
- Deliver on-site customer service support, promptly addressing inquiries and requests from guests and vendors, to ensure smooth event experiences.
- Research and evaluate potential venues based on budget, capacity, accessibility, and suitability for event goals.
- Build and maintain strong relationships with sponsors, vendors, and community partners to support event success and ongoing collaboration.
- Collaborate with internal departments to align logistics, marketing, facilities, and staffing, ensuring cohesive and well-communicated event execution.
- Demonstrate strong organizational and problem-solving skills while juggling multiple projects, and adapting to evolving priorities.
- Ensure full compliance with institutional policies and procedures throughout the inquiry, contracting, and invoicing processes.
- Regularly update internal databases with current event information and changes to ensure seamless communication and coordination across all departments.
Senior Swim Instructor
Prince George's Community College
Upper Marlboro, MD
09.2008 - Current
- Executed frequent inspections and minor repairs to maintain equipment functionality.
- Demonstrated proficiency in CPR, First Aid, and First Responder techniques for effective emergency support.
- Documented student progress while providing constructive feedback for improvement opportunities.
- Showcased technique and stamina training through consistent repetition and proper positioning.
- Collaborated with Natatorium Management to address concerns and implement effective remediation strategies.
- Worked individually with special needs students, offering guidance and reassurance.
- Explained safety rules and procedures for pools and open water activities to educate patrons.
Appliance Sales Specialist
The Home Depot Inc
Upper Marlboro, MD
10.2020 - 05.2022
- Managed customer orders and inventory for appliances, parts, and accessories, ensuring accuracy and availability to meet demand.
- Monitored and replenished stock to maintain optimal inventory levels, and support smooth operations.
- Collaborated with multiple departments to coordinate store logistics and improve the customer experience.
- Provided personalized service by guiding customers to appliance solutions that fit their needs and budgets.
- Organized and supported in-store promotional events, including special sales, and discount campaigns.
- Worked with management to optimize showroom displays for product visibility and customer engagement.
- Generated $500,000 in fiscal year sales for the Upper Marlboro location, contributing significantly to overall revenue goals.
Aquatics Coordinator
Prince George's Community College
Upper Marlboro, MD
08.2019 - 03.2022
- Coordinated policies for guest protections, enhancing monitoring and chemical application processes.
- Hired and led team of lifeguards and swim instructors, serving over 200 visitors daily.
- Conducted daily inspections of pool equipment and areas to identify safety issues.
- Planned and managed high-traffic seasonal pool events and team operations to drive guest engagement, enhance community involvement, and ensure smooth execution during peak periods.
- Fostered relationships with patrons, teams, and suppliers through effective communication.
- Monitored supplier operations to ensure quality, delivery schedules, and contract compliance.
- Participated in organizational transformation activities, overseeing corporate restructuring initiatives.
- Reported financial incidents to management for prompt assistance and resolution.
Assistant Manager
Prince George's Community College
Upper Marlboro, MD
11.2016 - 08.2019
- Delegated tasks and prepared workflow schedules for a team of over 20 members.
- Enforced Natatorium policies, strengthening operational standards across all departments.
- Conducted job interviews and facilitated employee performance evaluations with constructive feedback.
- Secured revenue by accurately monitoring transactions and deposits to eliminate discrepancies.
- Mentored staff to enhance skills through hands-on and motivational leadership.
- Organized workflows and shift coverage to align with expected business demands.
- Implemented organizational systems for financial reports, schedules, and inventory control to boost efficiency.
Certified Pool Operator
Prince George's Community College
Upper Marlboro, MD
03.2012 - 11.2016
- Operated, maintained, and prepared equipment and supplies for planned activities and programs.
- Monitored participant safety, responded to emergencies, and provided basic medical care as needed.
- Delivered clear instructions on activity techniques and safety protocols to prevent injury.
- Promoted enjoyment and engagement while ensuring adherence to rules and procedures.
- Maintained a clean, safe pool environment, and documented maintenance, treatments, and incidents.
- Ensured full compliance with pool regulations, and encouraged staff alignment with safety standards.
Lifeguard
Prince George's Community College
Upper Marlboro, MD
05.2007 - 11.2016
- Kept watch over swimmers to respond quickly to distress situations.
- Completed routine safety training and instructed all patrons to follow safety rules.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Collaborated closely with Management to identify areas of concern and most effective methods for remediation.
Office Assistant
JRJ Income Tax Services
Waldorf, MD
01.2009 - 04.2010
- Coordinated physical files, tracking spreadsheets, and reports for streamlined access.
- Monitored supply and equipment handling to reduce loss, waste, and fraud.
- Supported tax preparers through document filing, paperwork copying, and package delivery.
- Assisted office staff with administrative duties to enhance operational efficiency.
- Managed reception area and handled telephone inquiries effectively.
Education
Associate of Arts - General Studies - Business
Prince George's Community College
Largo, MD05-2023
High School Diploma -
Bishop McNamara
Forestville, MD05.2006
Associate of Arts - Interior Design And Architecture
Anne Arundel Community College
Arnold, MDSkills
- Strategic event planning and logistics management
- Event scheduling and calendar coordination, including executive and cross-functional meetings
- Skilled in CVENT (formerly Social Tables) and Ad Astra
- Proficient in Airtable for project tracking and workflow organization
- Budget oversight and vendor negotiation
- Contract and document management
- Client coordination and stakeholder communication
- Team leadership and staff supervision
- Training and mentoring, including Events Coordinator and Lifeguard Instructor certification
- Administrative and operational support
- Business operations and process improvement
- Task prioritization and project execution
- Inventory and resource management
- Problem-solving and crisis response
- Guest services and customer experience in high-volume settings
- Crowd management and safety protocol enforcement
- First Aid, CPR, and AED certified
- Discretion and confidentiality in handling sensitive information
Certification
- Events Management Certificate, Alison
- First Aid/CPR/AED Certificate, American Red Cross
- Lifeguard Instructor Certificate, American Red Cross
Accomplishments
Girl Scout Gold Award, titled "A Community within a Community", 2006.
At a young age, gained hands-on experience in researching community issues, developing and pitching sustainable solutions, and leading projects from concept to completion. Successfully recruited and managed a volunteer team, coordinated with stakeholders, and oversaw budgets and timelines. This early experience demonstrated strong project management, problem-solving, communication, and leadership skills—and sparked a lasting passion for community service and impact.
PGC Sheriffs Office Purple Light Night Award, 2023.
Honored for exceptional contributions to raising awareness and advocating for victims of domestic violence at Prince George's Community College. Recognized for a strong commitment to community outreach, education, and fostering safer environments through collaborative efforts with the PGC Sheriff's Office at campus events.
PGCC TSSO FT Employee of the Year, 2023.
Awarded TSSO Full-Time Employee of the Year for exceptional dedication, reliability, and leadership in campus operations. Recognized by peers for consistently exceeding expectations, driving team success, optimizing processes, and providing exceptional service to students, staff, and faculty.
Volunteer Work
BSTA-BWS Liaison, 2024.
Serve as a key liaison between the Brandywine Station Townhouse Association and the Brandywine Blue Wave Swim Team boards, facilitating effective collaboration and ensuring smooth coordination. Successfully bridged communication gaps, fostering strong partnerships to deliver enjoyable and memorable summer events for the community each year. Currently focused on increasing registration and securing funds to support essential pool maintenance and improvements. Previous work in a different capacity from 2006 - 2013.
References
References available upon request.
Timeline
Event Management Coordinator
Prince George's Community College
03.2022 - Current
Appliance Sales Specialist
The Home Depot Inc
10.2020 - 05.2022
Aquatics Coordinator
Prince George's Community College
08.2019 - 03.2022
Assistant Manager
Prince George's Community College
11.2016 - 08.2019
Certified Pool Operator
Prince George's Community College
03.2012 - 11.2016
Office Assistant
JRJ Income Tax Services
01.2009 - 04.2010
Senior Swim Instructor
Prince George's Community College
09.2008 - Current
Lifeguard
Prince George's Community College
05.2007 - 11.2016
Associate of Arts - General Studies - Business
Prince George's Community College
High School Diploma -
Bishop McNamara
Associate of Arts - Interior Design And Architecture
Anne Arundel Community College
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