Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Hendey

Norfolk ,VA

Summary

Dynamic manager with a proven track record at The Destruction Room LLC, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and improved safety procedures. Skilled in time management and inventory optimization, driving operational success and fostering a productive work environment.

Overview

11
11
years of professional experience

Work History

Manager

The Destruction Room Llc.
05.2021 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Bartender

The Green Onion
10.2023 - 04.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Waitress

Waffle House Restaurant
01.2018 - 01.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress

Johnny Mañana's
06.2016 - 09.2018
  • Used cash registers and credit card machines to cash out customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Sales Associate

Savor The Olive
01.2014 - 10.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

ADOBE Cert.

Cox High School
Virginia Beach, VA
01-2014

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Bartender

The Green Onion
10.2023 - 04.2024

Manager

The Destruction Room Llc.
05.2021 - 06.2025

Waitress

Waffle House Restaurant
01.2018 - 01.2019

Waitress

Johnny Mañana's
06.2016 - 09.2018

Sales Associate

Savor The Olive
01.2014 - 10.2014

ADOBE Cert.

Cox High School

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