Megan Hendry
Athens,GA
Summary
Highly motivated employee with exceptional interpersonal skills, strong work ethic, and adaptability. Proven ability to work independently and quickly learn new skills. Committed to delivering positive and memorable customer experiences. Seeking entry-level opportunities to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Four Seasons Pet Resort
Hull, GA
10.2023 - Current
- Responsible for assisting with all front-of-house boarding facility operations, including checking in and out clients, managing company email, answering phone calls, and ensuring customer satisfaction
- Resolved customer issues effectively delivering friendly service
- Engaged actively in maintaining sanitization and cleanliness of boarding runs, grooming room and enrichment areas
- Maintained accurate records of animal care activities, such as feeding times and medications administered
- Greeted and welcomed customers with their pets upon arrival
- Maintained detailed records of each pet's needs and activities during their stay at the boarding facility
- Conducted daily health checks on all in house pets to ensure they are in good condition while in our care
- Assisted in training new employees on daily procedures, proper cleaning protocols, and animal handling techniques
- Communicated regularly with owners regarding their pets during stay
- Oversaw inventory on a daily, weekly, and monthly basis
Animal Caretaker
Athens-Clarke County Animal Services
Athens, GA
08.2020 - 09.2023
- Impounded stray and surrendered animals, including administering vaccinations, drawing blood for heartworm/feline combo testing, microchipping, fecal examinations and photographing animals
- Monitored animal health on a daily basis, including performing basic animal husbandry and first-aid procedures as well as identifying common animal diseases or illnesses
- Communicated medical or behavioral issues to management to ensure appropriate treatment and care for animals
- Practiced safe and fear-free handling techniques to ensure safety of staff and impounded animals
- Administered medications and medical treatments to animals as directed
- Assessed animal behavior and communicating behavioral concerns to staff and volunteers
- Maintained cleanliness, structure and organization of shelter spaces and ensuring proper sanitizing procedures of animal kennels on a daily basis
- Assisted visitors with meeting and interacting with animals for adoption in a positive and safe manner
- Assisted with dog testing and dog play groups for both enrichment purposes and dog behavioral assessments
- Provided adequate enrichment and socialization opportunities for every animal to suit their individual needs within a shelter environment
- Managed employee schedules including approving leave requests and managing shift coverage with employee absences
- Communicated with coworkers to successfully reach goals and milestones to reach positive outcomes for animals
- Provided resources and education to ensure success for both potential adopters and animals in their new homes
Central Supply Technician
UGA Vet Teaching Hospital
Athens, GA
11.2018 - 08.2020
- Cleaned, sterilized and stored all surgical instruments and dry goods for the teaching hospital
- Maintained sterility of all surgical tools by rotating stock daily and re-sterilizing as needed
- Communicated with technicians to provide appropriate surgical equipment for hospital procedures
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment
- Kept daily, weekly and monthly inventory logs to ensure necessary supplies and tools were available for hospital procedures
- Worked an on-call rotation to assist with any overnight surgical procedures in the hospital
Veterinary Receptionist
Galilee Veterinary Hospital
Jefferson, GA
08.2017 - 08.2018
- Obtained and entered client and patient medical records using AviMark software
- Handled client correspondence including procedure reminders, follow-up calls, and sympathy cards following euthanasia appointments
- Maintained cleanliness and organization of clinic areas to promote a clean hospital environment
- Cleaned and disinfected exam areas, equipment and hospital cages with proper sterilization protocols
- Evaluated incoming patients to determine treatment needs and urgency of care
- Scheduled annual checkup appointments, consultations and surgery visits
- Assisted veterinarians as needed with patient examinations
Veterinary Assistant
Four Paws Animal Hospital
Statham, GA
01.2015 - 07.2017
- Managed front desk duties including receiving incoming calls, appointment setting, providing patient estimates, making follow up calls to clients regarding pets' post-operative procedures
- Collected patient histories during exam visits by communicating with pet owners in order to better understand patient care plan
- Assisted doctors in performing basic exams, wound treatment, surgical preparation and administration of vaccines
- Monitored patients in post-operative care for anesthesia recovery, vital signs and activity levels
- Collected samples for outgoing and in-house patient diagnostic lab work
- Implemented appropriate treatment and medication protocols for patients based on doctor diagnoses
- Administered routine and daily treatments to animals under direction and supervision of veterinarian
- Worked a rotating schedule to come in on evenings and weekends for animals in boarding kennels and to administer medications to in-house animals as needed
- Provided client education regarding necessary information relating to their pet's health and wellness
Education
High School Diploma -
Oconee County High School
Watkinsville, GA05-2010
Associate of Applied Science - Radiologic Technology
Athens Technical College
Athens, GASkills
- Animal Care
- Kennel Experience
- Animal Handling
- Veterinary Assistant
- Patient Care
- Medication Administration
- Sterile Processing
- Vaccine Administration
- Outstanding Client Support
- Customer Retention
- Customer Engagement
- Staff Management
Certification
- BSO Certified
- Shelter Technician Certification Course
References
References available upon request.
Timeline
General Manager
Four Seasons Pet Resort
10.2023 - Current
Animal Caretaker
Athens-Clarke County Animal Services
08.2020 - 09.2023
Central Supply Technician
UGA Vet Teaching Hospital
11.2018 - 08.2020
Veterinary Receptionist
Galilee Veterinary Hospital
08.2017 - 08.2018
Veterinary Assistant
Four Paws Animal Hospital
01.2015 - 07.2017
- BSO Certified
- Shelter Technician Certification Course
High School Diploma -
Oconee County High School
Associate of Applied Science - Radiologic Technology
Athens Technical College
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