Megan Herbst
Millcreek,UT
Summary
Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support. Experienced working efficiently under pressure, easily adjusting to changing environments and circumstances
Overview
20
20
years of professional experience
Work History
Relief Supervisor
Royal Kona Resort
11.2022 - 03.2024
- Improved employee morale by addressing concerns and implementing positive changes in the work environment.
- End of shift duties including; checking out servers, running financial reports for the evening to hand over to the night auditor and ensuring the facilities are properly locked and secure.
- Oversees nightly service operations at the restaurant while assisting servers needs throughout service including; fixing issues that may arise with POS systems and service recovery
- Facilitated open lines of communication between upper management and frontline staff members.
Cocktail Server
Royal Kona Resort
06.2021 - 03.2024
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Streamlined operations by adhering to established policies and procedures regarding opening and closing duties, contributing to an efficient work environment.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
Manager
Mahe Restaurant
04.2016 - 09.2020
- Ensure quality service and guest satisfaction
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained professional, organized, and safe environment for employees and patrons.
Bartender
Mahe Restaurant
09.2012 - 09.2020
- Check IDs and proper monitoring of alcohol consumption
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
Cocktail Server
Mahe Restaurant
09.2008 - 09.2020
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Host
Mahe Restaurant
04.2004 - 09.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Take reservations and manage them by calling to confirm.
- Take, package, and cash out take-out orders.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Pursuing Hospitality and Tourism Associate Degree -
University of Hawai'i- Hawai'i Community College
Kailua-Kona, HI12.2024
Skills
- Performed leadership duties, while also maintaining a great teamwork environment
- Displays profound attention to detail
- ability to anticipate a guest's needs
- Reliability and punctuality
- Customer Service
- Employee Relations
- High-volume dining
- Efficient multitasking
Accomplishments
- Served as a mentor for ClimbHI LEI event Hawaii Island 2024
- Nominated for NSLS (National Society of Leadership and Success) by Professors, joined 01/2023
Coursework
- Career & Customer Service Skills (Hospitality 100)
- Introduction to Hospitality and Tourism (Hospitality 101)
- Food and Beverage Operations (Hospitality 154)
- Introduction to Business Computing (Business 150)
- Introduction to Financial Accounting (Accounting 201)
- Business Communications (Business 178)
- Front Desk Operations (Host 152)
- Hospitality Internship (Host 293)
Awards
- Voted Best Waitress of Seal Beach, readers' poll Sun Newspaper: 2017
- Voted Best Waitress of Seal Beach, readers' poll Sun Newspaper: 2016
Timeline
Relief Supervisor
Royal Kona Resort
11.2022 - 03.2024
Cocktail Server
Royal Kona Resort
06.2021 - 03.2024
Manager
Mahe Restaurant
04.2016 - 09.2020
Bartender
Mahe Restaurant
09.2012 - 09.2020
Cocktail Server
Mahe Restaurant
09.2008 - 09.2020
Host
Mahe Restaurant
04.2004 - 09.2020
Pursuing Hospitality and Tourism Associate Degree -
University of Hawai'i- Hawai'i Community College
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