Megan Herndon
Peoria,AZ
Summary
Innovative nanny with several years of hands-on experience providing in-home childcare. Friendly and energetic individual skillful in organizing and conducting age-appropriate activities and providing stimulating learning environment. Focused on maintaining great sense of humor and positive demeanor. Energetic professional experienced watching children and leading fun activities in home settings. Successful in keeping environment organized and instructing children in safe behaviors. Well-versed in caring for children with special dietary, emotional or physical considerations.
Overview
11
11
years of professional experience
Work History
NANNY
Self Employed Services
PEORIA, AZ
08.2019 - 06.2024
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Instructed the children in proper behavior, manners, health habits.
- Read stories aloud to the children and engaged them in creative play activities.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Gave medication to children as directed by parents or guardians.
- Transported children to school, extracurricular activities, and appointments when needed.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
Customer Service Representative
State of Arizona Motor Vehicle Division
Glendale, AZ
06.2018 - 08.2019
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Support Manager
Walmart
Peoria, AZ
12.2015 - 05.2018
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Monitored staff performance to ensure adherence to customer service standards.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Provided excellent customer service when delivering goods.
- Provided customer service support when needed.
- Managed daily operations of customer service center, including staff scheduling and customer service.
CSR, Sales
Circle K
Peoria, AZ
03.2014 - 08.2015
- Conducted price negotiations with customers while staying within company guidelines.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Responded promptly to all incoming sales inquiries from potential customers.
- Assisted in developing marketing strategies for new product launches and promotions.
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Gathered market intelligence on competitors' activities including pricing structure, promotional campaigns.
- Ensured compliance with applicable laws and regulations related to sales process.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Caregiver
comminity care solutions
Glendale, AZ
05.2013 - 07.2014
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Coordinated transportation services for clients when necessary.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Education
GED -
PRIMAVERA
Glendale, AZ01-2015
Skills
- Educational Support
- Light Housekeeping
- Child Supervision
- Childcare Techniques
- Superior communication skills
- Tutoring
Timeline
NANNY
Self Employed Services
08.2019 - 06.2024
Customer Service Representative
State of Arizona Motor Vehicle Division
06.2018 - 08.2019
Customer Support Manager
Walmart
12.2015 - 05.2018
CSR, Sales
Circle K
03.2014 - 08.2015
Caregiver
comminity care solutions
05.2013 - 07.2014
GED -
PRIMAVERA