Megan Herring
Dalton,PA
Summary
Compassionate and detail-oriented professional with 3+ years of administrative and client-facing experience in human services, now transitioning into healthcare. Proven ability to identify client needs, connect them to resources, and enhance overall service and care delivery. Currently pursuing a Clinical Medical Assistant certification to further develop my skills and knowledge in patient care. Eager to leverage my strong organizational skills and commitment to helping others in a medical office setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator
United Neighborhood Centers of NEPA
05.2022 - 10.2024
- Conducted needs assessments to identify gaps in care, ensuring clients received the appropriate resources and support.
- Developed and delivered quarterly health and wellness programming, educating clients on available healthcare resources and assisting them in accessing necessary services.
- Performed community outreach to advocate for client needs, fostering strong relationships with local providers and resources.
- Maintained accurate client records to support effective service delivery and track outcomes.
HMIS Coordinator
United Neighborhood Centers of NEPA
05.2022 - 10.2024
- Identified gaps in programming and services, providing actionable insights to improve overall client support and resource allocation.
- Processed referrals and documented services, ensuring precise and detailed client information for optimal care coordination.
- Created detailed reports and conducted regular data quality checks to support and enhance service delivery.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Community Services Assistant
United Neighborhood Centers of NEPA
04.2021 - 05.2022
- Triaged 100+ client phone calls daily, serving as the liaison between clients, providers, case managers, and support systems to facilitate effective communication.
- Successfully developed and maintained 50-100 client records of programs, services, and case notes daily.
- Processed multi-channel messages related to client and case manager requests, including appointment scheduling, referrals, service needs, and verification of client demographics.
- Provided support to social service clients in navigating available resources.
Education
Coursework Completed - Psychology
Keystone College
La Plume, PACertificate - Clinical Medical Assistant
Millersville University of Pennsylvania
Millersville, PA01-2025
Skills
- Administrative support
- Verbal communication
- Documentation
- Telephone reception
- Scheduling
- Time management
- Billing oversight
- Database entry
- Written communication
Certification
- CPR (BLS, CPR/AED), Pennsylvania Ambulance (AHA, ARC Approved) - 11/2024
Timeline
Service Coordinator
United Neighborhood Centers of NEPA
05.2022 - 10.2024
HMIS Coordinator
United Neighborhood Centers of NEPA
05.2022 - 10.2024
Community Services Assistant
United Neighborhood Centers of NEPA
04.2021 - 05.2022
- CPR (BLS, CPR/AED), Pennsylvania Ambulance (AHA, ARC Approved) - 11/2024
Coursework Completed - Psychology
Keystone College
Certificate - Clinical Medical Assistant
Millersville University of Pennsylvania
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