MEGAN HESSONG
Seabrook,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm looking forward to working and growing with a company where I can utilize my skills and knowledge appropriately.
Overview
8
8
years of professional experience
Work History
KIN ASSISTANT
NEISD
10.2019 - 03.2021
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support while creating programs and workshops to be utilized daily
- Prepared daily and weekly instructional materials
- Maintained Administrative reports and all student records
- Enforced all NEISD safety procedures for child pick up.
INVENTORY ASSOCIATE
Marshalls & HomeGoods
01.2019 - 10.2019
- Oversaw daily and weekly cycle counts while maintaining all paperwork accordingly
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Distributed weekly markdown list with digi/markdown equipment to employees to be completed in a timely manner
- Helped with customer service when needed.
- Streamlined the inventory management process for increased efficiency with consistent organization and labeling practices.
- Enhanced inventory accuracy by conducting thorough and efficient stock counts.
- Handled merchandise with care to prevent damage during inventory activities.
- Utilized company software to input accurate data regarding product quantities and locations.
- Provided excellent customer service by locating items quickly and accurately in the stockroom.
- Displayed strong attention to detail when counting items, reducing likelihood of errors or miscounts affecting overall results.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered incoming calls and emails to provide product information, features and benefits.
KENNEL TECHNICIAN
Red Bluff Pet Resort
04.2016 - 03.2018
- Separately tracking of the health and wellness records for dogs staying at the resort
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
DATA ENTRY
Puffer-Sweiven
02.2015 - 04.2015
- Open communication with Project Managers with Data Entry of open orders including RA's
- Scanning and maintaining all documentation of MTR's of materials brought into receiving and inventory
- Create Traveler paperwork for shop employees.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Completed data entry tasks with accuracy and efficiency.
SHIPPING MANAGER
WIKA Instrument
06.2013 - 12.2014
- Met and exceeded daily goals for shipments
- Trained all new employees on the WIKA process
- Open communication with Project Managers on the product being shipped as well as keeping track with UPS, FedEx, and other shipping entities
- Locate and set up shipping for large orders including the use of large bed trucks and crane
- Assisted with Inventory and picking of orders as well as yearly Inventory Audits
- Helped with receiving and tracking of material with the MTR's
- Cross trained into Hydrotesting of Level Gauge's.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Conducted regular audits of shipping procedures, identifying areas for improvement and implementing corrective actions.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Education
High School Diploma -
South Houston High School
South Houston, TX06.2013
Skills
- Microsoft Word
- Excel
- Power Point
- Ability to multitask and work in a fast-paced environment
- Knowledge of shipping software, UPS, FedEx, etc
- Motivated self-starter with a strong desire to learn and lead
- Task Prioritization
- Attention to Detail
- Time Management
- Conflict Resolution
References
Susan Parker, Inventory Specialist, Harris County Public Health, (409) 202-1569
Timeline
KIN ASSISTANT
NEISD
10.2019 - 03.2021
INVENTORY ASSOCIATE
Marshalls & HomeGoods
01.2019 - 10.2019
KENNEL TECHNICIAN
Red Bluff Pet Resort
04.2016 - 03.2018
DATA ENTRY
Puffer-Sweiven
02.2015 - 04.2015
SHIPPING MANAGER
WIKA Instrument
06.2013 - 12.2014
High School Diploma -
South Houston High School
Similar Profiles
(Pa)Tricia Takas(Pa)Tricia Takas
Special Education Teacher/English Teacher at NEISDSpecial Education Teacher/English Teacher at NEISD
Kevin OBrienKevin OBrien
Paraprofessional at NEISDParaprofessional at NEISD
Analiza BishopAnaliza Bishop
KIN Assistant at NEISDKIN Assistant at NEISD