Summary
Overview
Work History
Skills
References
Timeline
Generic

Megan Hewitt

Seattle,WA

Summary

I have 23 years in the food and beverage industry in both BOH, FOH, and all levels of management. I'm a dedicated industry professional with a proven track record of success in leading management teams, growing sales, establishing and executing effective systems and procedures, excellent customer service, and training empowered team members.

Overview

15
15
years of professional experience

Work History

General Manager

Rubinstein Bagels Cafe
07.2022 - Current
  • Increased cafe efficiency by streamlining operations, writing and establishing SOP's and implementing innovative managerial strategies.
  • Developed and manage a diverse team of food and beverage professionals, fostering a positive work environment and high quality product for customers
  • Cultivated strong relationships with regulars and new customers, working in an event driven area with very diverse clientele demographics

Regional Manager

Jimmy John's
06.2020 - 04.2022
  • Oversaw day to day operations of five high volume QSR stores in the Seattle area, working in tandem with store leadership, accounting and payroll, maintenance, the human resources department, vendors, the director of operations, as well as corporate support team members

General Manager

Jimmy John's
02.2019 - 06.2020
  • I was employed as a general manager for Jimmy John's Gourmet Sandwiches for nearly a decade, utilizing a wide variety of skills
  • I left for a couple of years to explore other culinary experiences and hospitality skills and further develop my talents
  • Upon my return I was tasked with rebuilding a flag ship store that needed my help and expertise in several areas, and in return I was promoted to the busiest and most rewarding location in the franchise
  • I continued to operate that location until I was promoted to a regional manager position.

Bartender

Super Bueno - Ethan Stowell Restaurants
05.2018 - 02.2019
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Clean glasses, utensils, and bar equipment
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
  • Serve snacks and food to customers seated at the bar
  • Clean bars, work areas, and tables
  • Arrange bottles and glasses to make attractive displays
  • Prepare garnishes for beverages, cook syrups and prepare tinctures, fresh juices for cocktails, mix pre-batches and large quantities of beverages for signature cocktails dispensed through a pony keg and draft system
  • Create drink recipes
  • Collect money for drinks served
  • Balance cash receipts and prepare end of day sales reports and deposit.

Kitchen Manager

Hopjack's bar and grill
10.2017 - 05.2018
  • I was employed as a kitchen manager for Hopjacks, utilizing a wide variety of skills, resulting in valuable experience working in a high volume restaurant and bar environment, producing food items in 10 minutes or less, and beverage orders in 2 minutes or less
  • Interview and hire staff, and oversee staff training, maintain staffing levels
  • Manage inventory, purchasing, and reporting to maximize profits
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Cross trained in every position for FOH and BOH, later focusing on bartending and serving positions
  • Memorized production recipes for all food items and signature beverages for optimum speed during execution
  • Ensure guest satisfaction by following the established server sequence and embracing a total team approach to service
  • Write and manage weekly schedules for various departments
  • Maintain and utilize detailed communications through ScheduleFly and the ALOHA staff communication board
  • Perform various financial activities such as cash handling, deposit preparation, and payroll
  • Assign duties, responsibilities, sidework, beautifications, and work stations to employees in accordance with work requirements
  • Submit new food and cocktail recipes for menu consideration and development.

General Manager

Jimmy Johns
11.2008 - 10.2017
  • I was employed as a general manager for Jimmy John's Gourmet Sandwiches for nearly a decade, utilizing a wide variety of skills
  • I am well versed in general restaurant operations, have valuable experience working in a high volume environment, and I excel at resolving complaints or issues for both customers and team members
  • Interview and hire staff, and oversee staff training
  • Manage inventory, purchasing, and reporting to maximize profits
  • Maintain restaurant facilities, equipment, design and décor so that the unit always appears fresh, clean, and new
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Perform various financial activities such as cash handling, bank runs, and payroll
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

Skills

  • Operations Oversight
  • Time management
  • Analyzing trends, forecasting, correcting sales, labor, and inventory reports
  • Analyzing P&L's, creating and following a declining budget
  • Training and team development

References

  • Andrew Calvo, 830-340-6145, Andrewecalvo@gmail.com
  • Brian Baranski, 312-515-9388, BBaransk@gmail.com

Timeline

General Manager

Rubinstein Bagels Cafe
07.2022 - Current

Regional Manager

Jimmy John's
06.2020 - 04.2022

General Manager

Jimmy John's
02.2019 - 06.2020

Bartender

Super Bueno - Ethan Stowell Restaurants
05.2018 - 02.2019

Kitchen Manager

Hopjack's bar and grill
10.2017 - 05.2018

General Manager

Jimmy Johns
11.2008 - 10.2017
Megan Hewitt