I have 23 years in the food and beverage industry in both BOH, FOH, and all levels of management. I'm a dedicated industry professional with a proven track record of success in leading management teams, growing sales, establishing and executing effective systems and procedures, excellent customer service, and training empowered team members.
Overview
15
15
years of professional experience
Work History
General Manager
Rubinstein Bagels Cafe
07.2022 - Current
Increased cafe efficiency by streamlining operations, writing and establishing SOP's and implementing innovative managerial strategies.
Developed and manage a diverse team of food and beverage professionals, fostering a positive work environment and high quality product for customers
Cultivated strong relationships with regulars and new customers, working in an event driven area with very diverse clientele demographics
Regional Manager
Jimmy John's
06.2020 - 04.2022
Oversaw day to day operations of five high volume QSR stores in the Seattle area, working in tandem with store leadership, accounting and payroll, maintenance, the human resources department, vendors, the director of operations, as well as corporate support team members
General Manager
Jimmy John's
02.2019 - 06.2020
I was employed as a general manager for Jimmy John's Gourmet Sandwiches for nearly a decade, utilizing a wide variety of skills
I left for a couple of years to explore other culinary experiences and hospitality skills and further develop my talents
Upon my return I was tasked with rebuilding a flag ship store that needed my help and expertise in several areas, and in return I was promoted to the busiest and most rewarding location in the franchise
I continued to operate that location until I was promoted to a regional manager position.
Bartender
Super Bueno - Ethan Stowell Restaurants
05.2018 - 02.2019
Check identification of customers to verify age requirements for purchase of alcohol
Clean glasses, utensils, and bar equipment
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
Serve snacks and food to customers seated at the bar
Clean bars, work areas, and tables
Arrange bottles and glasses to make attractive displays
Prepare garnishes for beverages, cook syrups and prepare tinctures, fresh juices for cocktails, mix pre-batches and large quantities of beverages for signature cocktails dispensed through a pony keg and draft system
Create drink recipes
Collect money for drinks served
Balance cash receipts and prepare end of day sales reports and deposit.
Kitchen Manager
Hopjack's bar and grill
10.2017 - 05.2018
I was employed as a kitchen manager for Hopjacks, utilizing a wide variety of skills, resulting in valuable experience working in a high volume restaurant and bar environment, producing food items in 10 minutes or less, and beverage orders in 2 minutes or less
Interview and hire staff, and oversee staff training, maintain staffing levels
Manage inventory, purchasing, and reporting to maximize profits
Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Cross trained in every position for FOH and BOH, later focusing on bartending and serving positions
Memorized production recipes for all food items and signature beverages for optimum speed during execution
Ensure guest satisfaction by following the established server sequence and embracing a total team approach to service
Write and manage weekly schedules for various departments
Maintain and utilize detailed communications through ScheduleFly and the ALOHA staff communication board
Perform various financial activities such as cash handling, deposit preparation, and payroll
Assign duties, responsibilities, sidework, beautifications, and work stations to employees in accordance with work requirements
Submit new food and cocktail recipes for menu consideration and development.
General Manager
Jimmy Johns
11.2008 - 10.2017
I was employed as a general manager for Jimmy John's Gourmet Sandwiches for nearly a decade, utilizing a wide variety of skills
I am well versed in general restaurant operations, have valuable experience working in a high volume environment, and I excel at resolving complaints or issues for both customers and team members
Interview and hire staff, and oversee staff training
Manage inventory, purchasing, and reporting to maximize profits
Maintain restaurant facilities, equipment, design and décor so that the unit always appears fresh, clean, and new
Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Perform various financial activities such as cash handling, bank runs, and payroll
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Skills
Operations Oversight
Time management
Analyzing trends, forecasting, correcting sales, labor, and inventory reports
Analyzing P&L's, creating and following a declining budget
Training and team development
References
Andrew Calvo, 830-340-6145, Andrewecalvo@gmail.com