Megan Hibbard
Customer Service Professional
Anderson,IN
Summary
Over 15 years of Customer Service experience, 3 years as an After Sales Customer Resolutions Specialist and a collective 9 years in Customer Service Management.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Cash Operations & Payments Leader
IKEA
Fishers, IN
10.2017 - Current
- Cash handling & Revenue tracking and reporting, Co-worker Management, Escalations Management, Duty Manager/Acting Store Manager Responsibilities, After Sales Customer Resolutions, Returns & Exchanges, Vendor liaison.
- Voluntary programs: Diversity & Equality Advocate, Co-worker Development/Training Program, Remote Assistance and training of After Sales teams countrywide.
Customer Service & Billing Specialist
Sutherland Global
Remote
08.2016 - 02.2017
- Customer account management, troubleshooting technical issues/account issues and gaming support.
Customer Service Billing & Resolutions Rep
Comcast
Fishers, IN
03.2014 - 08.2016
- Answering inbound calls, Account Management, troubleshooting service issues, online account setup, Customer Resolutions and Sales.
Education
Certificate Program in Business Negotiations - Present - Negotiations
Yale University
Coursera Online 09.2021 - Current
No Degree - Business Management
University of Phoenix
Tempe, AZ 08.2019 - Current
Skills
Personnel training and development
Customer Relationship Management Software (CRM)
Complaint resolution
Customer-focused
Adherence to high customer service standards
Microsoft Outlook, Word and Excel
Staff Management
Research and due diligence
Schedule Management
Effective problem solver
Effective use of multiple computer systems and programs simultaneously
Timeline
Certificate Program in Business Negotiations - Present - Negotiations
Yale University
09.2021 - Current
No Degree - Business Management
University of Phoenix
08.2019 - Current
Cash Operations & Payments Leader
IKEA
10.2017 - Current
Customer Service & Billing Specialist
Sutherland Global
08.2016 - 02.2017
Customer Service Billing & Resolutions Rep
Comcast
03.2014 - 08.2016