Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Hibbard

Customer Service Professional
Anderson,IN

Summary

Over 15 years of Customer Service experience, 3 years as an After Sales Customer Resolutions Specialist and a collective 9 years in Customer Service Management.

Overview

2
2
years of post-secondary education
7
7
years of professional experience

Work History

Cash Operations & Payments Leader

IKEA
Fishers, IN
10.2017 - Current
  • Cash handling & Revenue tracking and reporting, Co-worker Management, Escalations Management, Duty Manager/Acting Store Manager Responsibilities, After Sales Customer Resolutions, Returns & Exchanges, Vendor liaison.
  • Voluntary programs: Diversity & Equality Advocate, Co-worker Development/Training Program, Remote Assistance and training of After Sales teams countrywide.

Customer Service & Billing Specialist

Sutherland Global
Remote
08.2016 - 02.2017
  • Customer account management, troubleshooting technical issues/account issues and gaming support.

Customer Service Billing & Resolutions Rep

Comcast
Fishers, IN
03.2014 - 08.2016
  • Answering inbound calls, Account Management, troubleshooting service issues, online account setup, Customer Resolutions and Sales.

Education

Certificate Program in Business Negotiations - Present - Negotiations

Yale University
Coursera Online
09.2021 - Current

No Degree - Business Management

University of Phoenix
Tempe, AZ
08.2019 - Current

Skills

Personnel training and development

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Timeline

Certificate Program in Business Negotiations - Present - Negotiations

Yale University
09.2021 - Current

No Degree - Business Management

University of Phoenix
08.2019 - Current

Cash Operations & Payments Leader

IKEA
10.2017 - Current

Customer Service & Billing Specialist

Sutherland Global
08.2016 - 02.2017

Customer Service Billing & Resolutions Rep

Comcast
03.2014 - 08.2016

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Megan HibbardCustomer Service Professional