Megan Hicks
Satsuma,AL
Summary
My name is Megan. I am a 24 year old out of Baldwin County, Al. I have a three year old little boy who I adore. I grew up in a small town where everyone knows everyone. I have worked in Customer Service and Sales previously. I'm currently a front desk receptionist for Alabama Medical Group.
I am a very Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alabama Medicaid Group
Mobile , Al
07.2024 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Emergency Medical Responder
Global Medical Response
Summerdale, AL
01.2023 - 07.2024
- Assessed patient needs and checked vital signs to determine treatment.
- Used stretchers and other medical appliances to safely remove patients from emergency scene.
- Interviewed patient to identify scope of medical emergency.
- Reassured patients by explaining steps in emergency assessment process.
- Surveyed emergency scenes consisting of multiple patients and promptly set up triage.
- Remained level-headed and proactive during emergency situations.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Observed and assessed incident scenes to maintain safety of first responders.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Assessed emergency situations and prioritized medical care for patients.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Performed standard testing and administered medication to manage care in field and in transit.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
Customer Service Cashier
Hoods Discount Home Center
Foley, AL
02.2018 - 02.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recommended, selected, located and obtained products to meet customer needs.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Assisted customers by providing information and resolving complaints.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Foley High School
Foley, AL05.2019
Skills
- Patient Evaluations
- Respiratory Assessment
- Condition Assessment
- Direct Patient Care
- Patient Transport
- Vehicle Maintenance
- Field Patient Assessments
- Vital Sign Assessment
- Patient Assessments
- Scene Assessments
- Vital Signs Monitoring
- Patient Stabilization
- CPR and First Aid
- Patient Management
- Ambulance Driving
- Cardiopulmonary Resuscitation
- Emergency Management
- Safe Driving
- Customer service
- Active listening
- Telephone management
- Multitasking
Education and Training
other
Timeline
Customer Service Representative
Alabama Medicaid Group
07.2024 - Current
Emergency Medical Responder
Global Medical Response
01.2023 - 07.2024
Customer Service Cashier
Hoods Discount Home Center
02.2018 - 02.2023
High School Diploma -
Foley High School
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