Megan Hicks
Mooresboro,USA
Summary
Responsive Team Leader experienced in employee management and group leadership. Achieved high standards of safety and performance through effective monitoring strategies and a commitment to customer satisfaction. Focused on enhancing team success and expanding skills to contribute to organizational goals.
Overview
20
20
years of professional experience
Work History
Income Maintenance Caseworker
Rutherford County Department Of Social Services
Spindale, North Carolina
01.2024 - Current
- Assessed client needs for income maintenance programs and services.
- Reviewed applications for eligibility and compliance with state regulations.
- Conducted interviews to gather information and verify client data.
- Processed cases efficiently using automated case management systems.
- Maintained detailed records of client interactions and case updates to ensure accurate tracking of case progress.
- Educated clients on program benefits and application procedures to enhance their understanding and access to resources.
- Responded timely to inquiries from clients regarding their benefits status.
- Researched documents needed to process applications or claims accurately.
- Analyzed public assistance applications and determined eligibility for benefits.
- Assessed and documented the financial, medical, and other needs of clients.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Team Lead
Walmart
Forest City, NC
04.2021 - 12.2023
- Elevated team performance with expert training and mentoring of new associates.
- Maximized quality and productivity with thorough training and consistent monitoring of team performance.
- Monitored team operations and workflow during busy periods, adjusting processes to enhance efficiency.
- Led team in daily operations and ensured efficient workflow.
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Highlighted employee strengths to motivate and encourage team members., improvements and outstanding contributions.
- Bolstered employee morale and performance of direct reports through clear and transparent communications.
- Oversaw daily operations to maintain efficient team performance. as outlined in organizational policies.
- Boosted employee morale and performance of direct reports through clear and transparent communication.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new staff in relevant processes and procedures.
- Led and guided team members, ensuring timely task completion and adherence to quality standards.
- Coordinated inventory management to optimize stock levels.
Special Handling Specialist
Newark
Gaffney, SC
07.2008 - 11.2017
- Fulfilled orders from stored inventory, ensuring compliance with customer requirements and inspection/testing processes.
- Prioritized orders within time commitments and completed all documentation.
- Verified, received, unpacked, and inspected incoming materials and products, and verified against written orders.
- Ensured completeness and accuracy of documentation, including packing lists and shipping labels, for efficient processing.
- Identified and participated in process improvement initiatives, enhancing procedures and addressing key performance metrics.
Call Center Agent
L.L. Bean
Bangor, ME
01.2007 - 12.2007
- Answered inbound calls, greeting customers with energy and enthusiasm to create a welcoming experience.
- Assisted callers with product inquiries, gift card redemption, order status, and returns or replacements.
- Displayed a positive, professional, and empathetic tone to deliver consistently superior service.
- Handled high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Maintained positive, professional, and empathetic tone to consistently deliver superior service.
Education
Bachelor of Science (B.S.) - Business Administration
Southern New Hampshire University
Manchester, NHSkills
- Case management
- Application processing
- Eligibility assessment
- Policy analysis
- HIPAA regulations
- Compliance standards
- Client assessment
- Interviewing skills
- Client engagement
- Record keeping
- Performance monitoring
- Workflow optimization
- Team Supervision
- Team management
- People Management
- Leadership
- Coaching and Mentoring
- Teamwork and Collaboration
- Complex Problem-Solving
- Analytical Thinking
- Problem solving
- Conflict resolution
- Effective communication
- Verbal communication
- Written communication
- Strong client relations
- Customer service
- Time management
- Maintains confidentiality
- Compliance standards
- Conflict resolution
Timeline
Income Maintenance Caseworker
Rutherford County Department Of Social Services
01.2024 - Current
Team Lead
Walmart
04.2021 - 12.2023
Special Handling Specialist
Newark
07.2008 - 11.2017
Call Center Agent
L.L. Bean
01.2007 - 12.2007
Bachelor of Science (B.S.) - Business Administration
Southern New Hampshire University