Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Hilt

Independence,Mo.

Summary

Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Operations Specialist accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented. Experienced File Clerk and Switchboard Operator with 6-year history in high volume environments. Easily able to step into leadership roles when management is away for extended periods.

Overview

12
12
years of professional experience

Work History

Patient Account Representative

Liberty Hospital
03.2021 - Current
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
  • Collaborated with medical staff to ensure proper documentation and coding for accurate billing.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Educated patients on financial policies, promoting understanding of their responsibilities within healthcare system.
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Utilized computer programs to create invoices, letters and other documents.

Account Manager

Engaged Financial
07.2021 - 12.2021
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Designed timelines for services and alerted customers of changes or updates frequently.
  • Increased yearly sales by cultivating customer relations and resolving service requests.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Managed budgeting, forecasting and performance for all accounts.
  • Managed over 50 calls per day.

Ruby Receptionist

Ruby.com
04.2021 - 07.2021
  • Scheduled and confirmed appointments.
  • Managed more than 100 incoming calls per day.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed information updates by making changes to records in system.

Operations Specialist

Truckmovers
04.2015 - 04.2021
  • Entered numerical data into databases in timely and accurate manner.
  • Obtained scanned records and uploaded them into database.
  • Shipped supplies to all truckmovers depots across country.
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Screened personal and business calls and directed them to appropriate party.
  • Maintained appropriate filing of personal and professional documentation.
  • Managed wide variety of customer service and administrative tasks to resolve Driver issues quickly and efficiently.
  • Answered average of 100 calls per day by addressing driver inquiries, solving problems and providing excellent customer service.

Cracker Barrel Old Country Store
10.2012 - 06.2015
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, package or deliver orders, and ensure customer is satisfied.
  • Monitor Food distribution, ensuring that meals are delivered to correct recipients and that guidelines such as special diets, are followed.
  • Prepare checks that itemize and total meal costs and sales taxes.

Strikers
01.2012 - 05.2013
  • Consistently provided professional, friendly and engaging service.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Verified that guests at bar were of legal age.
  • Refused service to intoxicated guests.

Education

High school diploma -

Fort Osage High School
Independence, MO.
05.2010

Skills

  • Business operations understanding
  • Multitasking and prioritization
  • Data entry
  • Customer relationship management
  • Scanning and copying
  • Scheduling and calendar management
  • Payment Processing
  • Medical billing understanding
  • Friendly, positive attitude
  • Experience in leadership
  • Insurance Verification
  • Conflict Mediation

Timeline

Account Manager

Engaged Financial
07.2021 - 12.2021

Ruby Receptionist

Ruby.com
04.2021 - 07.2021

Patient Account Representative

Liberty Hospital
03.2021 - Current

Operations Specialist

Truckmovers
04.2015 - 04.2021

Cracker Barrel Old Country Store
10.2012 - 06.2015

Strikers
01.2012 - 05.2013

High school diploma -

Fort Osage High School

Similar Profiles

CREATE PROFILE
Megan Hilt