Megan Hinch
Seattle,WA
Summary
Dynamic and versatile professional with over 15 years of experience in customer support, operations management, and real estate services. Expertise in delivering exceptional customer service, streamlining processes, and managing diverse teams. Proficient in QuickBooks, Microsoft Office Suite, and data management tools. Adept at fostering client relationships and ensuring seamless workflows in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Medical Training Solutions, Inc.
Seattle, WA
08.2008 - Current
- Manage all customer interactions, including inquiries, account setups, subscription renewals, and quality assurance, to ensure a top-tier client experience.
- Oversee accounting tasks such as invoicing, collections, and reporting, leveraging QuickBooks for accurate financial tracking.
- Collaborate across teams to resolve customer concerns, and improve service delivery.
- Utilize Excel, Access, and Word to track and analyze customer data, and improve internal processes.
Independent Contractor
Self Employed Services
Seattle, WA
09.2005 - 08.2008
- Conducted loan signings with clients, explaining legal and financial documents in a clear, professional manner.
- Ensured accuracy and compliance with all notarial procedures, while maintaining a high standard of customer care.
- Built trust and rapport with clients and title companies, enhancing repeat business and referrals.
Education
Bachelor of Arts - Business
Western Washington University
Bellingham, WA12-2002
Skills
- Customer Service and Client Relations
- Account Management and Invoicing
- Escrow and Real Estate Document Handling
- QuickBooks, Access, Excel, and Word proficiency
- Effective Communication and Problem-Solving
- Workflow Optimization and Quality Control
- Work prioritization
- Product and service solutions
- Exceptional interpersonal communication
- Excellent time management skills
Timeline
Customer Service Manager
Medical Training Solutions, Inc.
08.2008 - Current
Independent Contractor
Self Employed Services
09.2005 - 08.2008
Bachelor of Arts - Business
Western Washington University
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