Hi, I’m
Megan Hines
Front Desk
Topeka,KS
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
4
years of professional experience
Work History
Endeavor Inn & Suites
Front Desk Clerk
04.2022 - 05.2022
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
Comfort Inn & Suites
Front Desk/Night Auditor
12.2021 - 03.2022
Job overview
- Performed nightly updates to room charges and rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Monitored facility security for guest and personnel safety.
- Entered and updated sensitive customer information during check-ins and room changes.
- Kept accounts in balance and ran daily reports to verify totals.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Engroff Catering/Ramada Downtown
Head Waitress
06.2019 - 09.2021
Job overview
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Ramada Downtown
Breakfast Bar Attendant
05.2019 - 09.2020
Job overview
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
Education
Highland Park High SchoolTopeka, KS
GED
09.2017
Skills
- Guest Relations
- Multi-Line Phone Systems
- Hospitality Management
- Attractions and Amenities Knowledgeable
- Cash Handling
- Customer Service
- Organizational Skills
- Attention to Detail
- Information Protection
Timeline
Front Desk Clerk
Endeavor Inn & Suites
04.2022 - 05.2022
Front Desk/Night Auditor
Comfort Inn & Suites
12.2021 - 03.2022
Head Waitress
Engroff Catering/Ramada Downtown
06.2019 - 09.2021
Breakfast Bar Attendant
Ramada Downtown
05.2019 - 09.2020
Highland Park High School
GED
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