Megan Hipps
Minooka,IL
Summary
Client-focused customer service professional with 5 years experience. Strong communicator who builds client trust and loyal client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hair Stylist
Bliss Hair Studio
04.2022 - Current
- Answered numerous calls daily to schedule client appointments.
- Answered and resolved complaint phone calls.
- Created a profile for each client and updated their information as needed.
- Called clients daily to confirm their appointment times.
- Thoroughly consulted with clients to ensure I had a full understanding of their requests.
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Communicated effectively with customers and peers
- Built outstanding and lasting working relations to ensure smooth operations.
- Handled numerous administrative functions to support company efforts
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Maintained clean and organized work station, complying with health and safety standards.
- Helped train new cosmetologists.
- Provided customers with exceptional customer service resulting in excellent customer retention.
- High volume retail sales of high end hair care products.
Manager
McDonald's
06.2019 - 01.2023
- Held a key to the store.
- Counted and deposited cash drawers at the end of each shift.
- Delegated tasks to employees.
- Interviewed future employees.
- Supervised, motivated, evaluated, and coached employees
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction.
- Structured and maintained a safe working environment.
- Achieved cost reductions in food, labor, and inventory.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High school diploma -
Minooka Community High School
Minooka, IL05.2022
Skills
- Communication skills
- Customer service
- Leadership
- Management
- Fundraising
- Front Desk
- Quick Learner
- Appointment Scheduling
- Strong leader
- Outstanding client retention
- Complaint resolution
Certification
Cosmetology License
Timeline
Hair Stylist
Bliss Hair Studio
04.2022 - Current
Manager
McDonald's
06.2019 - 01.2023
High school diploma -
Minooka Community High School