Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Hipps

Minooka,IL

Summary

Client-focused customer service professional with 5 years experience. Strong communicator who builds client trust and loyal client relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hair Stylist

Bliss Hair Studio
04.2022 - Current
  • Answered numerous calls daily to schedule client appointments.
  • Answered and resolved complaint phone calls.
  • Created a profile for each client and updated their information as needed.
  • Called clients daily to confirm their appointment times.
  • Thoroughly consulted with clients to ensure I had a full understanding of their requests.
  • Processed payments, entering sales in register for prompt customer service.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Communicated effectively with customers and peers
  • Built outstanding and lasting working relations to ensure smooth operations.
  • Handled numerous administrative functions to support company efforts
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Helped train new cosmetologists.
  • Provided customers with exceptional customer service resulting in excellent customer retention.
  • High volume retail sales of high end hair care products.

Manager

McDonald's
06.2019 - 01.2023
  • Held a key to the store.
  • Counted and deposited cash drawers at the end of each shift.
  • Delegated tasks to employees.
  • Interviewed future employees.
  • Supervised, motivated, evaluated, and coached employees
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction.
  • Structured and maintained a safe working environment.
  • Achieved cost reductions in food, labor, and inventory.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High school diploma -

Minooka Community High School
Minooka, IL
05.2022

Skills

  • Communication skills
  • Customer service
  • Leadership
  • Management
  • Fundraising
  • Front Desk
  • Quick Learner
  • Appointment Scheduling
  • Strong leader
  • Outstanding client retention
  • Complaint resolution

Certification

Cosmetology License

Timeline

Hair Stylist

Bliss Hair Studio
04.2022 - Current

Manager

McDonald's
06.2019 - 01.2023

High school diploma -

Minooka Community High School

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Megan Hipps